Technical Support Engineer Job description I Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how. Job purpose To provide technical advice and support to our external agents and customers, as well as internal work colleagues and to minimise problems related to our products and services. Principal duties & responsibilities * Respond to and record technical pre-sale product (PharmaCare and Tooling) enquiries within 24 hours. * Support after-sales enquiries and complaints. * Assist with the organisation with the delivery of a Company induction program for new recruits. * Assist in the development and presentation of training programs for equipment and tooling. * Ensure successful integration of technical information/data, to maintain a professional approach by customer-focused internal personnel * Provide the Marketing Department with technical bulletins and case studies for advertising and promotional activity. * Attend exhibitions and accompany Account Managers/Agents on visits to customers in the role of technical advisor, promoting Customer Support Group knowledge to end users and developing relationships to increase business opportunities * Visit custome...