National Service Manager Due to continued growth, Marlowe Kitchen Fire Suppression is seeking an experienced and driven National Service Manager to lead the delivery and performance of our Service and Remedial operations nationwide. This is a senior operational role responsible for managing engineering performance, service delivery, scheduling efficiency, client relationships, compliance, and team development across the business. The successful candidate will play a key role in ensuring the highest standards of customer service, engineer utilisation, and operational performance are consistently achieved. The role would suit a strong people manager with experience within the fire protection, fire suppression, or wider fire & security industry, who thrives in a fast-paced service environment and has a proactive and commercially minded approach. Key Responsibilities Operational Management Day-to-day management of the Service and Remedial teams nationwide. Support the ARC with call-outs and provide out-of-hours engineer support when required. Manage scheduling queries and work closely with scheduling teams to maximise efficiency and engineer utilisation. Respond professionally and effectively to client concerns, complaints, and service issues. Ensure appropriate engineering capacity is maintained across all service operations. Team Leadership & Performance Conduct regular review meetings with schedulers and Team Leade...