Management and network infrastructure - Our teams provide advanced metering solutions to help manage demand for essential suppliers. Want to come and be a part of it?
What will you be doing?
As a Customer Service Advisor, you'll ensure all customers are dealt with effectively, accurately, and promptly. You'll support the Customer Experience Team in daily department functions, handling inbound and outbound calls, managing customer enquiries, and booking appointments. You'll accurately capture data from calls to assist in report production.
You'll work with the Customer Experience Manager and Team Leaders to promote MGroup Services. Ensure service failures or priority issues are escalated to the Customer Service Manager. Maintain ownership of customer issues until resolution. Strive to outperform personal, team targets, and British Gas Service Level Agreements.
This is a remote, work-from-home role. Equipment will be provided, and a good Wi-Fi connection and quiet workspace at home are required.
Location
We are looking for individuals based near Langley, Hayes, West Drayton, Slough, Maidenhead, Reading, Southall, and West Ealing.
What you'll bring
* A passion for customer service
* Experience in a call centre or customer service environment
* Proven administration and customer service skills
* Strong interpersonal skills as a team player
* Excellent communication skills
* Additional spoken languages are advantageous but not essential
About us
We are committed to delivering essential infrastructure services for life, focusing on safety, customer satisfaction, and a respectful environment. With over 140 years of experience, we operate in electricity transmission, distribution, renewable energy, EV, metering, and home decarbonisation.
Interview and Start Dates
Interviews will take place during the week of August 25, 2025. Assessment Days are scheduled for August 26 and 27, 2025, at the Holiday Inn Express London, Heathrow terminal 5. The start date is September 15, 2025. Bring proof of Right to Work and current address. Training begins two weeks after the start date.
Our Values and Benefits
We value responsibility, innovation, teamwork, and ambition. Benefits include pension schemes, online GP, employee assistance, retail discounts, life assurance, cycle schemes, enhanced leave, bonus schemes, and health plans. Additional perks include 25 days holiday plus bank holidays, and a reward scheme.
Note: Some roles require background checks and drug testing. Apply promptly as job adverts may close early.
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