Job Title Programme Lead (12 Month FTC) Location Walsall Salary Competitive Hours 37 hours per week Are you a dynamic leader with a passion for driving innovation and excellence? Join Echo Managed Services, part of the South Staffordshire group, as our Programme Lead! You'll spearhead transformative projects, manage top-tier client relationships, and optimize processes for peak performance. If you're ready to make a significant impact in a forward-thinking organization that values collaboration, integrity, and continuous improvement, we want to hear from you! Who we are: Part of the South Staffordshire group, Echo Managed Services is a leading provider of outsourced customer service solutions and software. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of a forward-thinking organisation that values collaboration, integrity, and continuous improvement. The Role: Lead and manage a team of Workstream leads across the Implementation programme. Lead internal and external programme boards and associated status reporting for clear and accurate workstream activities. Manage programme RAID logs, change control processes, dependency mapping, action & escalation logs. Manage client relationships and escalations. Maintain high-level plans and ensure workstream plans support the high-level plan. Support financial forecasting through timesheet controls and forecasting spend against targets. Create and maintain performance dashboards to monitor KPIs, such as defect rates. Review communication plans across workstreams and wider teams to ensure alignment on shared goals. Build relationships with key stakeholders to support clear expectation setting. Provide impact analysis and context for decisions presented at the programme board to enable swift decision-making. Review and optimise current ways of working across all streams, including automation to reduce activity time. Define programme success criteria to ensure the team has clear goals and alignment during prioritisation conflicts. Manage commercial controls and project plans to ensure high-quality, on-time delivery within the agreed budget. What You’ll Need: Proven experience leading projects and large-scale implementations, ideally within SaaS or cloud-based platforms. Experience with Salesforce or similar cloud-based enterprise platforms (desirable). Excellent planning and coordination skills. Good understanding of software development lifecycle (SDLC), DevOps, and IT operations. Experience in risk management, contingency planning, and incident resolution. Strong analytical and problem-solving capabilities. Ability to work in a fast-paced, complex environment with multiple moving parts. Excellent communication and stakeholder management skills. What You’ll Get In Return: A competitive salary 12 month fixed term contract Pension scheme with employer contributions 25 days holiday bank holidays A supportive and collaborative work environment where your ideas and contributions are highly valued Mentorship and guidance from experienced professionals 24/7 GP service. Access to my premier benefits – store discounts. Employee Well-being programme Free onsite parking Onsite Gym