Overview
You’re a natural teacher and coach, and have a passion for helping others deliver a great in-store Customer experience. Your team responds when you lead, and they want to work hard for you. Reporting to the District Manager, you will be accountable to lead, coach and develop all team members to provide a great in-store Customer experience, and carry out all Company strategies. Your responsibilities will include all aspects of store management, including: execution of Company standards in recruiting, hiring, training, customer service, visual merchandising and store operations. It is all these activities together that will drive sales to maximize profit goals for your store, and lead you and your team to success.
Qualifications
* At least 3 years experience in a retail store management
* Proven people leadership experience, including coaching and performance management, and developing teams in a customer facing retail enviroment
* Confident and comfortable engaging customers to deliver an elevated experience
* Driven to acheive strong results through a passion for customer experince and product
* Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
* Strong anaylytical skills with the ability to interpret sales dataq, manage budgets and make sound commercial decisions
* High level of ethics, values, integrity, and trust
* Flexible availability – including nights, weekends, and holidays
Responsibilities
* Coaching and motivating your team to inspire top performance and an exceptional customer experience
* Executing standards in recruiting, hiring, training, guest services, visual merchandising, and store operations
* Execute plans to drive key performance indicators to maximize profitability
* Enhance brand loyalty by empowering team to create a natural and personable experience for customers
* Act as a partner between customers, sales associates, store leadership and corporate business partners
* Maintains a high level of customer focus and leads by example with clear and engaging communication
* Ensures visual directives and standards are maintained
* Passion for teaching associates product knowledge and how to apply their learnings to the customer experience
Benefits
* 28 days holiday – plus an extra day per year for the first 5 years!
* Associate discount of between 30 – 50%
* Hapi App – offering discounts & prize draws
* Employee Assistance Program – Retail Trust
* WellHub App: Employee wellbeing, discounted gym rates, health apps
* Company Sick Payscheme
* Head Office Internships
* Striper AmbassadorProgramme
* Development Opportunities
Address
Unit 1,10-15 Princess St
City
Edinburgh
Postal Code
EH2--2AN
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