Operations Manager - Client OperationsLocation: Ashford, Middlesex, UKEmployment Type: Full-Time, PermanentSalary: Competitive + BenefitsReporting to: Head of Client OperationsA leading logistics and supply chain specialist is seeking a dynamic Operations Manager to join its Client Operations team based in Ashford, Middlesex. This is a key leadership position focused on enhancing service delivery, customer satisfaction, and operational efficiency across a high-value client portfolio.Overview of the Role:The Operations Manager acts as the primary liaison between the business and its client, responsible for managing operational performance, developing customer relationships, and identifying growth opportunities. This individual will oversee a team of operations coordinators and collaborate closely with warehouse and technical departments to ensure contractual commitments and service standards are consistently met.The ideal candidate will be commercially astute, customer-centric, and possess strong leadership and problem-solving skills.Key Responsibilities:
* Serve as the main daily operational and commercial point of contact for the client.
* Ensure service excellence and contractual compliance while driving profitability.
* Manage and develop a team of operations coordinators to deliver high-level customer service.
* Oversee planning, reporting, stock accuracy, and issue resolution in collaboration with internal departments.
* Lead performance improvement initiatives using operational metrics and KPI tracking.
* Coordinate and participate in client reviews, audits, and performance evaluations.
* Work closely with senior leadership to drive strategic improvements and commercial growth.
* Represent the business in cross-functional meetings, both internally and with clients, occasionally requiring travel within the UK and overseas.
Team Management & Development:
* Conduct regular staff performance reviews and implement development plans.
* Lead recruitment, onboarding, and induction processes for new team members.
* Ensure adequate team coverage and maintain high service standards.
* Oversee training, compliance, and adherence to internal processes and quality expectations.
Skills and Experience Required:
* Minimum of 5 years' experience in customer service or operations management.
* Proven leadership skills with the ability to manage, motivate, and develop teams.
* Strong communication and stakeholder engagement capabilities.
* Solid commercial understanding and experience managing contractual relationships.
* Exceptional organisational skills and attention to detail.
* High proficiency in MS Office, particularly Excel and PowerPoint.
* Confident in leading meetings, presenting reports, and managing client expectations.
* Full clean driver's license required.
Benefits:
* 28 days annual leave (including Bank Holidays)
* Company pension scheme
* Dental care (after qualifying period)
* Employee Assistance Programme
* Free on-site parking
* Complimentary tea and coffee
Interested applicants with a background in logistics, customer service leadership, or operations management are encouraged to apply. This is an excellent opportunity to join a growing organisation where your skills and leadership will make a measurable impact. #J-18808-Ljbffr