About Us
Stonegate Group is the UK's largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few. We're proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive..
The Opportunity
As Property Support Coordinator, you will provide administrative support to the Property Department and field-based teams, applying your knowledge to deliver excellent customer service.
You will offer specialist support in relation to repair and maintenance systems aligned to the respective business, administering contractor quotations and overseeing activity to ensure it is completed proactively.
As Property Support Coordinator, you will help maintain business continuity at all times, prioritising tasks accordingly. You will take a proactive approach, identifying opportunities to improve ways of working and to share best practice across the wider Property Support Team.
This role requires an excellent communicator who is highly organised and able to act as a key link between field-based staff, contractors, suppliers, and administrative colleagues.
A flexible approach to the working week is essential.
Key Responsibilities:
* Provide comprehensive administrative support to the Property Department.
* Conduct weekly structured calls with Property Managers where required.
* Proactively support and undertake administration in the following areas (dependent upon business alignment):
* Management of the internal property systems daily workflow (Property Universe / CRM or ProNett)
* Proactive approach to the management of Planned Maintenance Visits (PMV's) to ensure no risk to the business exists.
* Administration associated with closed houses, F&F valuations and utility services management
* Dilapidation activity
* Distribution and responses to statutory notices
* Change of agreement activity
* R&M and capital activity through the respective system, including quotations and planned maintenance visits
* Manage the day to day performance of service providers and contractors to maintain business continuity and achieve agreed service levels
* Full engagement with site transition process and movements of pubs internally, ensuring transition period is minimised and ensuring all actions are completed in time for transfer
* Provide support for capital investment activity
About You
* Commercial awareness; understanding the need to work with pace and accuracy.
* Effective time management and organisational skills; administering multiple tasks within budget & deadline.
* Clear written & verbal communication skills with good attention to detail.
* Proactive team worker able to work with autonomy.
* Strong interpersonal skills demonstrating ability to develop relationships and manage customer expectations and business needs.
* Service orientated; takes ownership with strong focus on call management and query resolution.
* Positive, can do approach; adapts to changing priorities.
* Demonstrates strategic thinking.
* Confident to manage conflict.
What makes Stonegate a great place to work?
At Stonegate, we believe that when you feel your best, you do your best. That's why we're committed to supporting the health, happiness, and overall wellbeing of every team member. From lifestyle perks and flexible support to mental health resources, our benefits are designed to help you thrive, both in and out of work.
* 25 days of annual leave, plus 8 bank holidays, with the option to purchase up to 5 additional days of leave each year
* Bonus Scheme
* Access to discounted Private Medical Insurance through Vitality
* Exclusive discounts on Dental Insurance
* Reward Card via the MiXR app, giving you and your friends 25% off food and drinks as well as VIP entry across our Managed Estate
* Life Assurance which gives access to Help @ Hand
* Access to your pay early via Stream
* The Stonegate Xtra portal with access to a wide range of high street discounts and offers
* Discounted access to David Lloyd membership
* Award winning Learning & Development programmes to drive your career
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. You can contact us on
LI-LB1