Job Title:
NOC Technician (Previous Relevant Experience Required), Worcester
Client:
Telent
Location:
Worcester, United Kingdom
Job Category:
Other
EU Work Permit Required:
Yes
Job Views:
3
Posted:
05.05.2025
Expiry Date:
19.06.2025
Job Description:
Join our Engineering Team at Telent to innovate and drive solutions, working closely with technical experts to make a significant impact. Be part of a high-performing team managing critical infrastructure connectivity and security 24/7.
The NOC (Network Operations Centre) Technician will support the NOC engineering team administratively, ensuring incident resolution according to procedures and KPIs. The role involves working on a 24/7, 365-day shift rota.
Responsibilities:
* Handle incoming calls and emails, responding in line with KPIs.
* Create network incident tickets from customer reports.
* Action Service Requests.
* Assign tickets to support and engineering teams and other service providers.
* Manage incident tickets with updates.
* Coordinate traffic management with providers, control teams, and field resources.
* Communicate with customers about network incidents.
* Coordinate with utility companies during power-related network issues.
Candidate Profile:
Previous experience supporting Enterprise and Service Provider Networks, preferably in a NOC environment.
Key Requirements:
* Experience with 1st Line diagnostics and incident resolution.
* Strong communication skills across all levels.
* Proficiency in Microsoft Office.
What We Offer:
A diverse career at Telent across sectors, roles, and technologies, with opportunities for growth and skill development. We foster an inclusive culture that values diversity and encourages authentic self-expression.
Additional Benefits:
* 34 days holiday (including public holidays) with buy/sell options, or 26 days plus holidays and buy/sell options.
* Company pension scheme.
* Family-friendly policies.
* Occupational health support and wellbeing portal.
* Discounts on cinema, dining, and shopping through Telent Reward scheme.
Learn More:
Watch the Telent Video to discover more about us!
We are committed to diversity and inclusion, ensuring everyone feels they belong, can be themselves, and reach their full potential. Our teams reflect the diverse communities we serve.
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