Job Description
SECURITY CLEARANCE: Must have or be able to obtain UK Eyes Only SC Security Clearance via the UK Intelligence Community (UKIC) process.
Location
Newport, South Wales (some hybrid working available subject to our Hybrid Working Policy).
Role Overview
The role of Junior Service Delivery Manager will encompass a wide range of tasks including data analytics, report writing, collating data to create reports/metrics, SLA measurement, management and assisting with stakeholder coordination and management of service delivery tasks required to adhere to customer contracts.
Responsibilities
* Monitors, reports and manages the fulfilment of the SLAs.
* Manages actions for mitigation in case of non‑fulfilment in agreement with the product manager and the maintenance cost allocation together with the business.
* Drives and reports on the delivery of IS services according to Service Level Agreements and cost optimization for infrastructure or applications.
* Defines the required corrective actions to be led to meet the objectives and drives the associated operational teams.
* Ensures services are delivered in accordance with agreed customer requirements and that they continue to meet or exceed expectations.
* Monitors both insourced and outsourced teams and activities (in conjunction with contract management done in the sourcing teams).
Qualifications
* Produce report and be able to interpret raw data.
* Work across multiple departments in order to coordinate processes and manage SLAs.
* Work across multiple projects with changing priorities.
* Time management, planning and organisational skills are key.
Benefits
Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax‑free technology scheme, discounted shopping.
Work / Life Balance: Flexible working around core hours, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday. No core hours on Friday afternoons.
Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ e‑learning courses, internal mobility including international opportunities.
Health & Wellbeing: Wellbeing benefits (24/7 online GP, mental health support), Employee Assistance Programme, discounted family health/dental insurance/eye tests, cycle‑to‑work scheme.
Family and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving.
Inclusive Environment: Wellbeing room, multi‑faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity).
Support and Flexibility
Many staff work flexibly, including part‑time, and requests for adjustments for the selection process will be accommodated. Airbus is a Disability Confident Employer and will offer an interview to any applicant with a disability or long‑term condition.
Company
AIRBUS Defence and Space Limited
Employment Type
Permanent, Entry Level, Digital.
EEO Statement
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is committed to equal opportunities for all.
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