Overview
Job Description: Test Administrator/Invigilator
Location: Winway College of Business and Technology, AMP House, 5th Floor, Dingwall Road, Croydon - CR0 2LX
Contract Type: Zero Hours
Hours: Varied
Responsibilities
* Conducting visual security and identity checks on candidates
* Providing efficient test delivery to the candidates
* Walkthrough testing rooms every 5 to 10 minutes once and/or continuous invigilation in the exam room as needed
* Setting up the exam with all the needed exam materials and making it ready for the next round of exams
* Providing the highest levels of customer service at all times
* Ensuring that candidate needs are met with understanding and respect
* Performing test centre opening and closing procedures
* Ensuring equipment and workstations are properly set up and cleaned ahead of each exam session
* Dealing with candidates signing in as required, ensuring the test process is clearly explained to candidates, and providing test results to candidates as needed
* Writing/Reporting incidents to the supervisor and on exam invigilator portals
* Reaching out to the respective exam help desks to solve issues and to find solutions for the incidents/issues
* Receiving, guiding, directing and sending off the exam candidates to make them feel less stressed and feel comfortable during their time in the test centre
* Giving deep attention to detail and being vigilant to make the exam/testing process smoother
* Recording attendance and inspecting candidates at registration by verifying their respective, relevant and appropriate IDs
Qualifications & Experience
* Experience of a customer facing role, ideally from a testing environment
* Strong communication and customer service skills
* An ability to work under pressure and sometimes deal with difficult situations
* Lots of initiative
* Strong attention to detail
* First class administrative and communication skills
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