Customer Service Team Leader
Inverness
Marston Holdings Limited has an exciting opportunity for a Customer Service Team Leader to join their Operations team on a full time, permanent basis.
Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business.
In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.
The group currently has revenue of £270m, employs nearly 5,000 staff and has a network of 1,000 self-employed enforcement agents. The business operates 21 lines of business across several trading entities, primarily in the UK.
Are you ready to lead and inspire a dynamic team of Customer Service Agents towards success? Look no further!
As our Team Leader, you'll play a pivotal role in ensuring our Customer Service Agents excel in their daily tasks through continual development. Your excellent communication skills will drive efficiency, while your collaborative spirit ensures we meet all SLA's and KPI's.
The Position & Key Responsibilities
* To manage, motivate and ensure commitment of staff through effectiv...