Are you an experienced Service Advisor seeking a new opportunity within a reputable automotive dealership? Our client, a well-established and forward-thinking main car dealership in Brentford, is looking to recruit a dedicated Service Advisor to join their professional team. This is an excellent chance to work in a state-of-the-art facility with a recognised leading brand, offering competitive pay, comprehensive benefits, and career progression opportunities.
Benefits
* 30,000 basic salary with a 36,000 OTE
* Monday to Friday working hours from 8am to 6pm, with a Saturday morning rota
* Well-established and successfully performing main car dealership
* Opportunities to develop within a professional and supportive team of 5 Service Advisors
* Drive / CDK Kerridge system knowledge essential
* 24 days holiday plus bank holidays
* Group perks including long service awards and employee assistance programme
* Generous pension scheme and staff discounts
* Ongoing training and development opportunities
Duties
* Organise customer bookings efficiently, coordinating with workshop teams
* Communicate clearly with customers regarding additional work, repairs, and parts
* Understand customer requirements and interpret service instructions accurately
* Assist with planning the workshop's capacity, monitoring workflow to ensure timely completion
* Inspect, test, and check incoming and outgoing vehicles, acting as quality controller as needed
* Record all work, parts, and consumables precisely on job cards or repair orders
* Cost jobs accurately, generate invoices, and maintain effective customer communication throughout the service process
* Provide excellent customer service, ensuring satisfaction and repeat business
* Support the showroom team with additional sales opportunities when appropriate
Requirements
* Full UK driving licence is essential
* Proven experience working as a Service Advisor within a main dealership setting
* In-depth knowledge of Drive / CDK Kerridge system
* Strong communication skills, both face-to-face and over the phone
* High level of accuracy, organisational skills, and attention to detail
* Ability to follow strict procedures and work effectively within a team
* Passionate about the automotive industry with a professional approach to customer service
If you are motivated to enhance your career as a Service Advisor and join a leading dealer group renowned for quality and service, we want to hear from you. This role provides an opportunity to thrive within a busy, professional environment and benefit from excellent career development prospects.
Contact Ben Loft, Automotive Recruitment Specialist at Perfect Placement covering Brentford and West London today to discover more about this fantastic Service Advisor opportunity.
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