Are you an experienced administrator and leader seeking your next challenge and do you want to make a meaningful difference to vulnerable adults and their carers? If so, we have an exciting opportunity for you.
We are seeking a Lead Senior Business Administrator to join our Neighbourhood Support Team and Countywide Reviewing Team within Adult Social Care Services in East Sussex. If you are passionate about making a positive impact and thrive in a collaborative environment, we would love to hear from you.
The role is based at Cavendish House in Hastings town centre. As Lead Senior Business Administrator, you will play a vital role in supporting the day‑to‑day administrative functions of the service and undertake ad‑hoc duties that contribute to the efficient and effective running of the service, helping teams deliver high‑quality support to some of the most vulnerable adults in our community.
Administrative support is fundamental to the successful delivery of services. In this role, you will ensure that client enquiries are handled promptly, accurate and up‑to‑date records are maintained, and colleagues receive the support necessary to carry out their roles effectively.
You will develop a strong understanding of the team’s functions and the positive impact they have on people’s lives. Working collaboratively is essential; you will be required to anticipate and respond to the needs of team members, whether they are office‑based, working remotely, or operating within the community.
Safeguarding is central to everything we do. All staff are expected to carry out their duties professionally and in full accordance with safeguarding policies and procedures. You will receive comprehensive training and ongoing support to carry out this aspect of the role and will be held to high standards to help ensure the safety and wellbeing of vulnerable adults.
Key Responsibilities
* Support day‑to‑day administrative functions of the service.
* Undertake ad‑hoc duties that contribute to efficient and effective service delivery.
* Handle client enquiries promptly, accurately and maintain up‑to‑date records.
* Provide support to colleagues in carrying out their roles.
* Collaborate with office‑based, remote and community teams and anticipate/respond to their needs.
* Uphold safeguarding responsibilities in line with policies and procedures.
Qualifications and Skills
* Ability to deal with challenging and distressed clients on the telephone and face‑to‑face.
* Strong commitment to delivering high‑quality work, consistently meeting deadlines without compromising accuracy or standards.
* Ability to minute and produce accurate records of meetings.
* Excellent communication skills, including speaking at ease with customers and providing advice in accurate spoken English.
* Solid working knowledge of Microsoft 365 and extensive use of Excel, including creating reports using formulas to capture and analyse key service data.
Benefits
* Competitive salary and benefits package.
* Opportunities for professional growth and development.
* A collaborative and supportive work environment.
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