Company Description
Front Office Receptionist
An exciting opportunity has arisen for a Front Office Receptionist to join our Rixos The Palm team. The role involves providing exceptional service to guests and maintaining the overall efficiency of the standards set.
Why work for Accor?
We are more than just a worldwide leader. We welcome you as you are, offering a job and brand that match your personality. We support your growth and learning every day, ensuring that work brings purpose to your life. Join us to explore the limitless possibilities at Accor.
By joining Accor, every chapter of your story is yours to write. Discover the life that awaits you at Accor by visiting https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
What’s in it for you:
* Register and process check-in for all arrivals.
* Handle guest check-outs efficiently and professionally.
* Update guest information into the computer after check-in.
* Manage cashiering duties, foreign exchange transactions, night audits, and settlements upon guest departure.
* Handle walk-in reservations and process call-in reservations when the reservations section is closed.
* Provide friendly and courteous service to guests, responding promptly to requests and inquiries.
* Resolve guest complaints and requests, liaising with relevant departments for immediate follow-up.
* Issue guest room key cards and ensure security control.
* Convey messages, mail, and packages to guests.
* Assist at the Information counter, Foreign Exchange, Night Audit, and Business Center as needed.
* Have knowledge of hotel rate codes, packages, segmentation, discounts, and handling procedures.
* Handle safe deposit boxes following policies and procedures.
Qualifications
Your experience and skills include:
* Experience as a Receptionist in 5-star hotels.
* Customer service and data entry experience.
* Multi-tasking and time-management skills, with the ability to prioritize tasks.
* Proficiency in Microsoft Office Suite.
* Ability to work flexible hours.
* Highly responsible, reliable, and professional in presentation.
* Proficiency in German is advantageous.
Additional Information
Your team and working environment:
Rixos The Palm Dubai Hotel & Suites is a multi-awarded family beach destination on the iconic Palm Jumeirah Dubai.
At Accor, we are Heartists!
Are you ready to put your heart at the center of everything you do? Join our team of Heartists at Rixos The Palm. We seek opportunities to engage meaningfully with our guests and colleagues daily, delivering heartfelt hospitality in an engaging, enthusiastic, and professionally rewarding environment.
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