About The Role
We have an excellent opportunity available for a motivated Service Advisor to join our team at Porsche Centre Silverstone.
As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, keep the customer updated at every stage, and answer any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles are ready on time. Additionally, you will give the best advice on our products and services to our customers.
This role requires a customer-first approach. You'll take the time to talk to people, build genuine rapport, and identify exactly what our customers want and need.
Sytner Service Advisors work a variety of flexible patterns, which can typically include weekends, to ensure we provide our customers with the highest levels of service.
About You
Previous experience is preferred but not essential. We welcome applications from individuals willing to learn and progress. Training is provided through our dedicated in-house Learning & Development team and manufacturer courses run by Porsche to support your career development.
Ideally, you will have excellent organisational and administrative skills with good attention to detail. A strong customer service background would be beneficial, as you will be delivering high levels of customer satisfaction in a busy environment. Working knowledge of Kerridge would be advantageous but is not essential.
Note: We require candidates to have Service Advisor experience within the automotive industry as a minimum requirement for this role.
Why Sytner?
Sytner Group offers an industry-leading benefits package and is committed to creating an environment where everyone feels valued and can reach their full potential. Benefits include:
* Enhanced Holiday Entitlement – 33 days including bank holidays
* Industry-leading Maternity, Paternity, and Adoption Pay
* Career Development opportunities
* Recognition of Long Service every 5 years
* Discounted Car Schemes
* High Street Discounts
* Discounted Gym memberships
* Cycle to work scheme
* One day paid voluntary/community work per year
We value diversity and inclusion and welcome applications from individuals of all backgrounds. We are committed to providing reasonable adjustments during the recruitment process.
Join over 23 prestigious vehicle brands across 140 UK dealerships. We pride ourselves on developing talent and building careers, with high colleague engagement scores.
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