Operations Manager at Alpha Facilities Group
2 days ago Be among the first 25 applicants
Direct message the job poster from Alpha Facilities Group Ltd.
Company Description
Alpha Facilities Group Ltd. is a Midlands-based commercial glazing specialist, with over 30 years of experience. We deliver value and excellence in commercial, residential, leisure, health, hotels, retail, and public sectors. Our expertise extends to installing glass, windows and doors, for commercial markets. Key services include 24/7 emergency boarding and glazing, security glazing, window filming and glass polishing services. Our experienced team ensures projects are delivered on time and within budget, offering comprehensive site surveys and in-house project management for jobs requiring multiple trades.
Role Description
This is a fixed term office based role, for a Part Time Account Manager to cover Maternity leave at Alpha Facilities Group Ltd. The Account Manager will oversee client accounts, ensuring high levels of customer satisfaction and service delivery. Day-to-day tasks include managing client communications, coordinating with internal teams, monitoring project timelines, and ensuring adherence to budgets. The role requires maintaining and building strong client relationships, addressing any issues promptly, and reporting on account status. The Account Manager acts as the first point of contact for the company so professionalism is essential. The role may include some out of hours work.
Responsibilities
* Manage client communications and maintain strong relationships.
* Coordinate with internal teams to ensure project alignment.
* Monitor project timelines and report on status.
* Ensure adherence to budget constraints and service delivery standards.
* Address client issues promptly and professionally.
Qualifications
* Experience in client management, customer service, and building strong client relationships.
* Project management skills, including monitoring timelines, budgets, and comprehensive reporting.
* Excellent communication, problem‑solving, and team coordination abilities.
* Ability to work independently as well as collaboratively in an office environment.
* Proficiency with Google software packages and CRM software is beneficial.
Seniority Level
* Entry level
Employment Type
* Contract
Job Function
* Sales and Business Development
Industry
* Glass, Ceramics and Concrete Manufacturing
#J-18808-Ljbffr