Main Purpose of the Job: This position requires an experienced Cleaning Operations Manager with a real passion for customer service and delivering a fist class cleaning service to our customer base The incumbent will be expected to lead and manage a team of Area Managers to ensure service delivery to our varied customer base ensuring client satisfaction and retention as well as contract expansion. You will be expected to coach and develop the team to ensure that best in class processes are implemented resulting in customer retention, delivering additional revenue growth and achieving profit targets The successful candidate will also be expected to directly conduct field-based visits with the team meeting clients and generally leading by example. The position requires someone with a passion for service delivery through managing their team and proven experience in delivering results. Main Duties: The main duties of this role are, but is not limited to: Lead and manage the team of Area Managers to ensure company targets are met in relation to service delivery, retention and growth. To Manage the operations department ensuring the team are providing an efficient and professional service and client satisfaction is high. To ensure professional client relations are developed and maintained. Training, coaching, mentoring and performance management of the team Identification and recruitment of new talent into the team. To dev...