As the first point of contact you will be critical in providing a first-class customer services experience by welcoming customers positively and ensure efficiency of service and administration at reception.
Customer Service
The priorities of the CSA’s are:
* To provide a friendly and efficient service to all customers.
* To pro-actively provide information to promote the Centre to the public at all times.
* To respond positively to customer enquiries.
Reception
* To answer, promptly, incoming telephone calls.
* To welcome and acclimatise visitors to the centre.
* To direct customers to the correct place of activity.
* To control entry and exit systems.
* To use PA systems for information and control.
* To maintain a clean and tidy reception area.
* To be smartly presented in uniform at all times.
Administration
* Responsible for the smooth operation of the booking system embracing system enhancements.
* To control and cash up all monies during the session in accordance with the financial regulations.
Promotion of Centre
* To promote the sale of goods and memberships.
* To enrol and issue cards in relation to memberships and categories available.
* To deal with customer enquiries regarding programme and course details, first aid, lost property etc.
Other Duties
* To carry out other duties as required.
* To adhere to Hillbrow Health and Wellbeing’s policies and procedures
Personal Specification
Disposition
* Driven and Enthusiastic
* Passion for providing exceptional service
* Pro-active
* Team Player
* Interpersonal skills
* Interest in Health & Well Being
Experience
* Similar work environment
Skills
* Excellent communication skills – face to face, telephone
* Able to remain calm and professional in challenging circumstances
* Knowledge of cash till operations and administration of cash returns
Other
* To be flexible to the changing demands of the business
* Able to react positively to changes in policy and development into new or improved areas of service activity
* To be able to follow Hillbrow Health and Wellbeing Policies and Procedures
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