Ticketing Services Agent - Luton Airport
Join to apply for the Ticketing Services Agent - Luton Airport role at Swissport
Ticketing Services Agent - Luton Airport
Join to apply for the Ticketing Services Agent - Luton Airport role at Swissport
To provide all necessary help and support to passengers as required by our customer airlines to include reservations and ticketing, passenger queries, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.
Responsibilities
The following responsibilities are associated with this job role:
* Assist passengers with self-service check-in kiosks
* Inspect and verify passenger documentation
* Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
* Manage passenger baggage processing including handling and fee calculation if applicable
* Assist passengers as needed through arrival and check in processes including support for passengers with special requirements
* Make public address announcements as required
* Assist colleagues in other areas of the airport Terminal as required
* Comply with all relevant legislation
* Comply with Swissport Standard Operating Procedures (SOP’s)
* Operate computers and specialist equipment including airline specific software
* Produce work-related documentation when required
* Maintain the highest standards of safety and security at all times
* Other duties as assigned
Qualifications
* A minimum of three GCSE’s or equivalent
* Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
* Ability to speak and understand the English language
* Ability to travel to the airport at times where public transport is not available
* Excellent communication skills (written and verbal)
* Proficient in computer skills and able to learn Swissport (or airline specific) systems
* Ability to follow processes and procedures and apply flexible approach when required
* Able to demonstrate good customer service
* Commitment to continuous improvement
* Self motivated and able to work independently
* Previous experience working in an aviation environment is desired
* Ability to speak additional languages desirable
Career Progression
* Satisfactory completion of three years continuous service (typically)
* Attainment of competency in all basic, intermediate and advanced tasks and duties
* Understanding and acceptance of the requirement to undertake additional duties and responsibilities associated with the seniority of this role
* Further progression / promotion - subject to successful application to job vacancies arising
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Airlines and Aviation
Referrals increase your chances of interviewing at Swissport by 2x
Sign in to set job alerts for “Ticket Agent” roles.
Luton, England, United Kingdom 1 week ago
Milton Keynes, England, United Kingdom 3 weeks ago
Luton, England, United Kingdom 6 days ago
Milton Keynes, England, United Kingdom 2 weeks ago
Dunstable, England, United Kingdom 1 week ago
Watford, England, United Kingdom 1 week ago
St Albans, England, United Kingdom 3 weeks ago
Bishop's Stortford, England, United Kingdom 1 month ago
Wembley, England, United Kingdom 5 days ago
Iver, England, United Kingdom 2 months ago
Wembley, England, United Kingdom 5 days ago
Aylesbury, England, United Kingdom 3 days ago
MAPPA Administrator - National Security Unit - East and South Central (Ref: 5546)
Luton, England, United Kingdom 2 weeks ago
Support Services Administration - HMP Woodhill (Ref: 5992)
Milton Keynes, England, United Kingdom 20 hours ago
Gerrards Cross, England, United Kingdom 2 days ago
Bedford, England, United Kingdom 5 days ago
Contract Hire & Leasing Support Executive (Fleet/Automotive)
Wholesale Admin and Operations Assistant
Luton, England, United Kingdom 2 weeks ago
Olney, England, United Kingdom 2 days ago
St Albans, England, United Kingdom 2 days ago
Sales and Marketing Administrator - Acute Care and Monitoring
Watford, England, United Kingdom 2 weeks ago
Hillingdon, England, United Kingdom 2 days ago
Little Chalfont, England, United Kingdom 2 days ago
Stevenage, England, United Kingdom 3 days ago
Milton Keynes, England, United Kingdom 3 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr