Job overview
The Acute Medicine division offers an exciting opportunity to join a friendly and supportive team. We are seeking Band 3 Apprentice Ward Clerk who is highly motivated working along within the nursing and medical team. This post will cover 7 days a week, working 07.30-20.00 and this will be on a rota basis. The position requires someone fully flexible to support different teams within Acute Medicine. The role requires regular cross site working between KGH and QH to deliver high quality administrative support.
You will be responsible for all aspects of admin in the Acute Medicine division, providing a professional, comprehensive, and efficient administrative service effectively delivered to all patients and department members. You will need to demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
Alongside the role you will complete the Level 2 Customer Service Practitioner apprenticeship. If you already hold a Customer Service qualification at Level 2 or above, you are not eligible to apply for this post.
Please read the advert and Job Description carefully before applying, ensuring that you demonstrate how you meet the criteria in the person specification.
To be eligible for an Apprenticeship you must meet the following criteria:
Be 18 years old or over.
Have the right to work in the UK with a visa that covers the duration of the apprenticeship.
Have been permanently resident in the UK for the past 3 years
We welcome applications from those with lived experience of the care system.
Main duties of the job
To provide an efficient and effective clerical support service to nursing and medical staff within MRU and SDEC. The post holder will promote and encourage a caring and sympathetic environment for patients, relatives and staff ensuring that high standards of service are continually maintained. The nature of duties undertaken within this post dictates that strict confidentiality is always maintained.
Working for our organisation
We’re an organisation that is getting better and betterand ourimprovements are driven by a determination to deliver care we’re proud of and our patients are happy with.
They are benefitting from a new (we were the last acute trust in London to introduce one) and our maternity services have been by the Care Quality Commission.
We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We’re campaigning to secure the £35m we need to and get rid of corridor care.
We’re proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We’re also part of the
We run a in Ilford; an in Hornchurch; and Community Diagnostic Centres (CDC) at and at. These CDCs are open 12 hours a day, 7 days a week.
The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can and more than 400 of them are on our Ofsted accredited. We’re proud to be a employer.
Some of the positive changes we’ve made are captured in .
Detailed job description and main responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Person specification
Education and Qualifications
Essential criteria
1. Good basic level of education to GCSE standard – with English language and maths (minimum grade C) standard
Desirable criteria
2. Previous NHS experience
Skills and Abilities
Essential criteria
3. Customer Service Skills
Desirable criteria
4. IT skills – Windows, Excel and word
Experience
Essential criteria
5. Experience in using iFit
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.