Salary: £38,000 - 42,000 per year Requirements: Proven experience in auto electrical, vehicle diagnostics, or a similar technical environment Background in a technical support or helpdesk role Strong problem-solving skills with the ability to diagnose faults effectively Confident communication skills, both written and verbal Experience using CRM systems (Salesforce desirable) Ability to manage multiple cases and meet deadlines in a fast-paced setting Responsibilities: Provide 1st line technical support, resolving customer queries or escalating where necessary Manage inbound and outbound calls and case workloads in line with SLAs Troubleshoot and identify root causes of installation or product-related issues Support third-party installers and internal stakeholders with technical queries Accurately log all interactions using Salesforce CRM Build strong relationships with customers, partners, and internal teams Contribute to improving customer experience and reducing complaint volumes Technologies: CRM Support Salesforce More: We are a market-leading organization in the automotive and telematics sector, looking for a Technical Support Advisor to join our growing team in Uxbridge. This is a fantastic opportunity to work with cutting-edge vehicle technology in a business that prides itself on innovation and strong industry partnerships. We offer a salary of up to £42,000, hybrid working options, and a strong focus on employee wellbeing and continuous development. last updated 21 week of 2026