Refrigeration Service Technician
This role requires a skilled technician to provide top-notch maintenance and emergency repair services for refrigeration systems.
Servicing Equipment:
* Vertiv's Thermal Management products
* Contracted systems
Key Responsibilities:
1. Respond promptly to service calls in a professional manner
2. Perform all work safely, adhering to company safety policies
3. Utilize good working practices and relevant legislation to complete assigned tasks
4. Ensure the planned maintenance completion rate is maintained at a minimum 90%
5. Maintain open communication with scheduling teams regarding changes to your schedule and job status
6. Verify customer listings for accuracy, reporting errors as necessary
7. Complete daily and weekly paperwork in Oracle Mobile Field Service (MFS) in a timely and accurate manner
8. Generate reports using FieldDB system and ensure synchronization
9. Promote sales or service leads through proper departmental channels
10. Support company vision and management decisions
11. Foster effective communication processes via email and other office applications
12. Evaluate and implement Vertiv processes for optimal efficiency
13. Maintain company vehicles in clean and properly serviced condition
14. Protect tooling and company property from damage or loss
15. Collaborate as part of the service team, prioritizing business needs
16. Participate actively in callout rotations
Qualifications and Requirements:
1. NVQ Level 1 & 2, or equivalent in Refrigeration and Air Conditioning
2. City and Guilds 2078 or 2079 in Refrigerant Safe Handling, Subscribed to ACRIB
Preferred Qualifications:
* Excellent computer skills
* Previous environmental service experience
* Outstanding customer service abilities
* Ability to plan, organize, and manage time effectively
* Clean valid driving license
Additional Information:
* Travel requirements: 90%