Operations Assistant
This is a temporary vacancy working 19.50 hours per week in Backstage/Operations.
Schedule:
Wed: 1600-2000
Thu: 1600-2000
Fri: 1400-2000
Sat: 1400-2000
Note: Due to the nature of this role which requires operating machinery, you will need to be over 18.
Purpose
* To deliver a great shopping experience for customers, putting customers before tasks every time.
* Champion new ways of working within stores through an open mindset and positive attitude.
* Complete tasks and processes that deliver ‘best in town’ standards.
* Serve and sell across all channels brilliantly well.
* Be the voice of our customers to help us continually improve.
Key Accountabilities
* Serve our customers efficiently and brilliantly well – on the shop floor and at service points.
* Deliver ‘best in town’ standards through presentation standards, availability, and keeping the store clean and tidy.
* Skilled to utilize all digital tools and communication channels to do the job.
* Share customer and colleague feedback to help us do things better.
* Share knowledge and experience with colleagues to support others in building skill and confidence.
* Own their own learning & development and proactively access digital learning solutions.
* Know the daily sales targets, priorities, promotions & selling opportunities.
* Have great product knowledge to sell and recommend our products and services.
* Proactively engage with customers to understand their needs and make recommendations.
* Understand the store priorities and their part to play.
* Complete tasks with pace and in line with SOPs.
* Minimize cost and waste through good process practice.
* Follow safe and legal working practices.
Key Capabilities
* Understands how M&S operates, its strategy, future, and the role they play.
* Committed to delivering excellent work fast with great attention to detail.
* Open to and acts on feedback, asking for this regularly.
* Sets performance objectives for self in conjunction with line manager and in line with business plans.
* Takes accountability for planning and managing their own work efficiently to ensure objectives are met.
* Is curious and asks questions to challenge the status quo.
* Effective at communicating their intentions to others; ensures communication is clear and simple.
* In control of their own reactions and considers how to share their perspective to create better reactions for the team.
* Copes well with change and work challenges and recovers quickly from its impact.
* Builds positive relationships by being a good listener and getting to know people by establishing a connection.
Technical Skills/Experience
* Contributing to store sales and cost control.
* Work across the store to get things done right the first time within timescales.
* Comprehensive knowledge of customer shopping channels.
* Good level of product knowledge and services across the store.
* Up-to-date knowledge of the commercial operation and brilliant basics.
* Good level of digital capability and use of digital tools and applications.
* Understand customer needs and spot selling opportunities.
* Adapting to change.
* Good knowledge of VM principles.
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* BIG
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