Job summary
An opportunity has arisen to recruit an experienced and highly motivated Team Secretary within Hartlepool Community Mental Health Team, although there may be a requirement for you to work at other Trust sites. This is a permanent 20 hour post, Monday to Friday between the hours of 9am to 5pm.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Main duties of the job
The successful candidate will be required to provide administrative duties for both a multi-disciplinary team and management team. The successful candidate will need to have excellent IT and organisational skills and a good knowledge and understanding of information systems. Secretarial/administrative experience is essential along with comprehensive knowledge and experience within Microsoft office applications.
The team is a busy and fast paced environment so the ability to work under pressure to meet deadlines with a flexible and motivated attitude to work is essential.
The role mainly includes day to day admin tasks such as organising meetings, answering the phone to service users and other agencies, tending to the central email box and the minuting of clinical meetings. Some dictation is also required to support clinical staff. You will be required to process referrals received into the team. Arranging appointments, reviews and assessments.
Excellent communication skills, both verbal and written coupled with proven secretarial skills and previous experience is essential.
Applicants must hold Level 3 qualification in a relevant field or equivalent experience or willingness to work towards Level 3in Business Administration and Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSEin Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role.
About us
We are the Mental Health NHS Trust for Teesside Esk and Wear Valley.
From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.
Details
Date posted
17 November 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year per annum
Contract
Permanent
Working pattern
Part-time
Reference number
346-TSA-131-25-A
Job locations
One Life Hartlepool
Park Road
Hartlepool
TS24 7PW
Job description
Job responsibilities
Main roles are attending team huddles, arranging team meetings including, agenda and minutes, monitoring shared mailboxes, making appointments, diary management and some dictation using Bighand and liaising with other agencies.
The successful candidates must also have the ability to be organised, efficient and have the capacity to prioritise their workload whilst dealing sensitively with issues and maintaining confidential information.
The candidate will be asked to support the wider secretarial team including Reception.
Please refer to the attached job description for further detailed information regarding the role and main responsibilities.
Person Specification
Qualifications
Essential
1. Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 in Business Administration.
2. Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role. Where an applicant does not have the above qualifications or are unable to provide evidence of the certification, the applicant MUST achieve the required standards during their probationary period.
Desirable
3. Level 3 in Business Administration.
4. RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment.
Experience
Essential
5. Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information)
6. Customer Service experience (face to face, answering calls, correspondence).
7. Experience of organising completing demands and workloads.
8. Experience of setting up and maintenance of administrative systems and processes.
9. Experience of working autonomously and proactively.
Desirable
10. Experience of supporting/supervising staff.
11. Experience of handling monies and working within financial guidelines.
Knowledge
Essential
12. Comprehensive knowledge of Microsoft Office applications.
13. Understanding of data protection and the need for confidentiality and how to maintain this.
14. Knowledge of office systems and processes
Desirable
15. Knowledge of NHS systems
Personal Attributes
Essential
16. To build rapport, engage and develop positive relationships. Courteous and sensitive to others needs or feelings.
17. Positive, motivated and enthusiastic
18. Punctual and professional
19. Flexible in approach to supporting colleagues and the service
20. To take responsibility for self and committed to continual personal development
21. Able to work in accordance with the Staff Compact and Trust Values and Behaviours. Promoting a positive image of the Service
22. Committed to promoting a positive image of people with mental health conditions and/or learning disabilities.