Graduate IT Support Analyst – Leicester
Location: Leicester
Full-Time: Graduate Opportunity
Are you a recent graduate in IT or a related field looking to kick-start your career in technology? This is a fantastic opportunity to join a leading organisation as a
Graduate IT Support Analyst
, where you'll gain hands-on experience, develop your technical skills, and build a strong foundation for your future in IT.
The Role
As a Graduate IT Support Analyst, you'll be the first point of contact for IT queries across the organisation. From troubleshooting everyday issues to supporting wider IT projects, you'll play a vital role in keeping systems running smoothly while delivering excellent customer service.
What You'll Be Doing
* Providing first-line IT support for hardware, software, mobile devices, and technical equipment.
* Logging, troubleshooting, and resolving incidents and service requests (both remotely and in-person).
* Escalating complex issues to senior support teams and documenting cases clearly.
* Assisting with onboarding new starters (system access, accounts, devices).
* Contributing to IT projects and continuous improvement initiatives.
* Learning and applying IT service best practices (with exposure to ITIL frameworks).
About You
We're looking for enthusiastic graduates with a passion for technology and a desire to learn. You don't need prior IT support experience—just the right mindset and willingness to grow.
You'll also bring:
* A degree in IT, Computer Science, or a related field (or equivalent knowledge).
* Strong communication skills and a customer-focused attitude.
* A proactive, problem-solving mindset.
* Ability to prioritise workload in a busy environment.
Why Join Us?
* A structured career path in IT support with opportunities to progress.
* Training and mentorship from experienced professionals.
* Exposure to a variety of systems, technologies, and projects.
* A supportive team culture where your growth is encouraged.
This is a
great career opportunity for graduates
who want to launch their career in IT and make a real impact in a forward-thinking organisation.
Interested?
Apply today and take the first step in your IT career.