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Join to apply for the Account Executive - Print & POS - Bradford role at The Delta Group
Client Services
Reporting to: Customer Service Team Leader
Location: Bradford - on site 3 days per week
Role Overview
Job Title: Account Executive
Department: Client Services
Reporting to: Customer Service Team Leader
Location: Bradford - on site 3 days per week
Role Overview
The Account Executive works as part of Delta Group’s Customer Services Team in in assisting clients with delivering POS materials, fulfilling campaign orders, managing library stock and maintaining the platforms and systems that supports these services.
The Account Executive will work on a dedicated account for the Delta Group, communicating by phone, e-mail and other messaging platforms, to receive orders and resolve customer enquiries. Other duties such as making outgoing calls and other admin tasks are required. In all relationships and communications, the Account Executive reflects the company’s professional image at all times.
Primary Objectives
Stock:
* Regular dead stocking
* Stock rotation
* Reporting
* Manage goods in & out issues
Client data:
* Update data bases
* Verify data integrity
* Maintain a deep knowledge of clients
* Account Invoicing
Orders:
* Accurate placing
* Monitoring
* POD reporting
* Issue resolution
Key Responsibilities
* Update & circulate dashboards to report campaign and library performance
* Become familiar with the client, their marketplace, campaigns and requirements
* Maintain internal and external relationship with the client and their Delta contacts
* On-boarding new store openings into the business
* Establish a high-level understanding of the management systems i.e. Workstream & MPDo
* Identify and flag urgent and high-profile orders and requests
* Invoicing of client accounts within specified timelines
* Resolve queries, escalating appropriately when required
* Support the team with knowledge and experience helping resolve issues
* Help colleagues manage their workloads
* Maintain the integrity of processes
* Propose improvements to ways of working
* Ensure relevant client contractual SLAs and KPIs are met or exceeded
* Any other reasonable duties as instructed by your Line Manager / Director
Knowledge, Skills And Experience
* Understanding of Customer Service Expectation
* Excellent communication skills, both internally and externally
* Excellent organisational skills
* Able to multi-task and prioritise own work
* Accuracy and attention to detail
* Ability to work under pressure and to tight deadlines
* Experience of direct client communication
* Able to act on own initiative and possess a ‘can do attitude’
* Have a proven track record of delivery
* Strong MS Office skills, especially Excel
* Create schedules and distribute to all parties involved in a project
Collaborate
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Advertising Services
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