IT Technician
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Job Title – IT Technician
Hours – 40
Salary – £26,000 - £28,000
Location – Cranbrook, Tonbridge, Kent
About Us
Cranbrook School is not just any school; it's a vibrant community located in the stunning Wealden countryside. As one of the few state boarding schools in the UK with a rich heritage dating back to 1518, we're on the lookout for a passionate and savvy IT Technician to join our support crew.
Benefits
* 22 days of annual leave (to be used during school holidays)
* contract for sick pay that grows with your service
* chance to join the Kent County Council Local Government Pension Scheme
* More details will be shared in your contract
Main Duties
In this pivotal role, you’ll dive into support tickets, tackling everything from hardware hiccups to software snags and network nuisances.
Duties include:
* diagnosing and fixing everyday tech challenges, such as Windows OS troubles, Microsoft 365 queries, basic network issues, and VPN connectivity.
* ·documenting incidents, solutions and escalating complex issues
* Provide proactive support, such as routine system checks and alerts, to maintain client systems at optimal performance.
* Assist with setting up new users, hardware, and software installations.
* Ensure all service levels and response times are met, prioritising customer satisfaction.
* Assembly, disassembly, repair and cleaning of equipment
Essential Skills / Attributes
* Solid grasp of network maintenance and server management
* Knowledge of Microsoft Office (Office 365), Windows Servers and Active Directory
* Basic networking knowledge (DNS/DHCP, TCP/IP, LAN/WAN)
* Experience in installing, troubleshooting, and maintaining a wide array of IT gear, including network infrastructure, computers, and mobile devices
* Good communication skills and ability to engage with both staff and students
* GSCE Maths and English – Grade C and above or equivalent
* Full UK driving licence and use of own vehicle.
Desirable Skills / Attributes
* at least a year of ICT Support experience in either a business or educational setting
* minimum of one year in customer service
* Knowledge relating to child protection, health, safety, security, equal opportunities and confidentiality
* understanding the complexities of school IT networks
Cranbrook School is committed to safeguarding and promoting the welfare of children and young people. All staff appointed will be required to pass an enhanced DBS check before commencing employment