Job Description
As a Debrief Operative your key responsibilities will include;
1. Answering telephone calls, assisting customers with enquiries and adhering to depot KPI's
2. Assisting drivers with locating addresses and providing delivery instructions
3. Assisting customers and providing excellent customer service
4. Debrief of drivers ensuring processes are followed correctly
5. Reporting and logging damaged hand held devices called Saturn's so these can be fixed without delay
6. Ensuring contractor paperwork is completed
7. Basic administrative duties
8. To implement the Health and Safety Policy, ensuring and maintaining a safe working environment at all times
9. To implement the Security Policy ensuring and maintaining a secure passage of goods for the customer
10. Carry out such other duties as may reasonably be requested by the Depot Management Team.
11. Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
Qualifications
What we're looking for:
12. Passion and self-determination
13. Keen eye for detail
14. Excellent organisational skills
15. Ability to work under pressure and meet deadlines
16. Flexibility and adaptability to work across various areas of the warehouse if required
17. Strong communication skills, both verbal and written
18. Proficiency in using computer systems and handheld devices
19. Customer service orientation with a positive attitude
20. Basic numeracy and literacy skills
21. Ability to multitask and prioritise workload effectively
22. Team player with a collaborative approach
23. Problem-solving skills and initiative
24. Reliability and punctuality
Full training, uniform and PPE is provided
Additional Information
About our Benefits
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
25. Holiday trading
26. Enhanced maternity and paternity package
27. Free life assurance of 4 x salary on joining the pension scheme
28. Unum Help@Hand - essential health and wellbeing services for you and eligible family members
29. Health Kiosks visiting every location
30. Vitality at Work
31. Free On Site Parking
32. Discounted shopping from ’s of retailers including up to 5% off supermarket shopping
33. Milestone Days off to celebrate with your family and friends
34. For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses