Position
As a member of our Client Success team, your main focus will be to support our growth in self‑ticketing capability, leveraging our "Manage My Car Park (MMCP)" app to assist customers with specific parking challenges and needs. You will support Sales and BD teams in onboarding new customers to the MMCP app, liaise with external audit providers and customers to ensure compliance with onboarding standards, and manage client relationships once onboarded.
Responsibilities and Duties
* Provide system and site set up to MMCP clients
* Onboard and support clients
* Deal with challenging enquiries, delivering a positive outcome for the client
* Ensure tasks are completed accurately and in a timely manner
* Triage tasks professionally, delivering the highest levels of customer service
* Work with other clients to support the efforts of the Client Success and Account Management teams
* Manage all internal relationships in tech, service delivery and customer service to ensure client expectations are managed within agreed SLA’s
* Complete all administration duties relating to site set up and compliance
Who You Are
* Understanding of self‑ticketing parking operations
* Experience using parking management platforms
* Excellent written communication skills
* High level of attention to detail with strong organisational abilities
* Ability to manage sensitive issues professionally and confidentially
* Confident liaising with clients, internal teams, and third‑party providers
* Ability to work independently and take ownership of cases from start to finish
Other Information About the Role
* Salary: £26,436.80 per annum
* Hours: 40 per week; Monday – Friday, 9:00 a.m. – 5:30 p.m. with 1 hour lunch break
* Location: Lancing with hybrid flexibilities after probation period
* There is free onsite parking. The office dress code is smart casual
* The selection process is Application – Competency Based Interview – Task
* You must be able to legally live and work in the UK without sponsorship
* The postholder may be required to travel to external meetings on occasion by the most effective means available
Benefits
We know there is more to life than work - that’s why you will get your pick of our benefits through our Enjoy Benefits platform, including discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from technology benefits, wellness benefits, health care plans and car lease benefits, and more.
* Incremental holiday increases to recognise long service
* 2 volunteering days a year
* Unlock your potential with training, learning & development, and apprenticeship options throughout your career
* Employee Assistance Programme – 24/7 confidential, independent and professional counselling
* Cycle to work scheme
* EV charging points at office locations
* Regular team/company socials
* Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns
We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management.
We are a Mindful Employer and are committed to supporting your mental health at work.
The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier free recruitment process. We will provide reasonable adjustments and support to ensure neurodiverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact recruitment@agenagroup.com.
No agency speculative contact – thank you
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