Are you ready to lead the operational delivery of a global ecommerce platform that powers some of the world’s most recognised events? About our team RX Global aims to create unforgettable experiences for attendees and exhibitors through organizing events. Innovation, creativity, and collaboration drive the company to offer exceptional services to clients. About the role We’re looking for an eCommerce Operations Lead to join our Product Success team and take ownership of the end-to-end configuration and execution of our registration platform. If you thrive in fast-paced environments, enjoy solving complex operational challenges, and want to make a tangible impact on digital customer journeys, we’d love to hear from you. As the eCommerce Operations Lead, you’ll oversee the configuration and delivery of our online registration platform for global events. This role combines technical operations, team leadership, and project management to ensure every registration journey is accurate, timely, and aligned with stakeholder expectations. You’ll manage a distributed team, allocate work, oversee timelines, and act as a key escalation point for internal product teams and business units. This is a critical role in ensuring our events run smoothly and our digital platforms deliver exceptional user experiences. Responsibilities Lead and support a team to deliver consistent, high-quality event registration outcomes. Apply and uphold best practices and standards across all registration activities. Monitor performance metrics to drive continuous improvement and operational excellence. Oversee the configuration and testing of registration systems to ensure accuracy and reliability. Identify and manage risks, resolving technical issues promptly. Collaborate with stakeholders to align on goals, resolve concerns, and ensure satisfaction. Ensure operational processes are scalable, inclusive, and consistently applied. Promote a culture of learning, adaptability, and accountability within the team. Requirements Proven experience in operational leadership, preferably in event or registration management. Solid understanding of eCommerce platforms and content management systems. Ability to analyse performance data and implement process improvements. Strong stakeholder management and project leadership Excellent problem-solving and decision-making abilities. Commitment to inclusive practices and continuous learning. Strong communication and interpersonal skills. Ability to work effectively in a fast-paced, collaborative environment. Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working for you We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: ● Generous holiday allowance with the option to buy additional days ● Health screening, eye care vouchers and private medical benefits ● Wellbeing programs ● Life assurance ● Access to a competitive contributory pension scheme ● Save As You Earn share option scheme ● Travel Season ticket loan ● Electric Vehicle Scheme ● Optional Dental Insurance ● Maternity, paternity and shared parental leave ● Employee Assistance Programme ● Access to emergency care for both the elderly and children ● RECARES days, giving you time to support the charities and causes that matter to you ● Access to employee resource groups with dedicated time to volunteer ● Access to extensive learning and development resources ● Access to employee discounts scheme via Perks at Work About the Business RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit www.rxglobal.com. &xa;&xa;&xa;&xa; &xa;&xa; &xa;&xa;&xa;&xa;&xa;&xa;&xa;&xa;&xa;&xa; We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights .