Overview
British Red Cross seeks a Shop Manager to lead our charity shop in Acocks Green, Birmingham. This fixed-term (14‑month) role offers 35 hours per week, salary £24,308 per annum, and flexible working arrangements. The Shop Manager will motivate a team, manage sales, and represent the Red Cross in the community.
Responsibilities
* Lead and inspire a team to deliver a brilliant shopping experience for customers.
* Work on the shop floor and coordinate activities behind the scenes.
* Design an engaging layout and environment that connects customers to our cause.
* Achieve financial targets, induct new staff and volunteers, and train and manage them.
* Represent the British Red Cross to a high standard and embody our core values.
Qualifications
* Supervisory retail experience, outstanding customer service, and organisational and cash handling duties.
* Proven management skills and the ability to develop and inspire a team.
* Entrepreneurial mindset and the ability to work to targets and use initiative to achieve results.
* PC skills and proven IT experience.
* A commitment to the British Red Cross cause and the skills to promote the shop in the community.
Benefits
* Remote and hybrid working, flexitime, compressed hours, and job sharing.
* 36 days annual leave (including bank holidays) + option to buy 5 extra days.
* Up to 6% contributory pension.
* Career and learning opportunities.
* Blue Light discount card, Tickets for Good, and employee benefits platform.
* Wellbeing support: Peer Supporters, EAP, and Headspace App.
* Cyclesteal: Lease a bicycle through the scheme.
Application Deadline
The closing date for applications is 22 October 2025 at 23:59.
Diversity & Inclusion
We're proud to be part of the Disability Confident scheme. We value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination.
"Nothing beats the feeling of the team pulling it out of the bag to excel. Generating funds for a worthwhile charity that helps such a wide range of humans is wonderful." – Nada, Shop Manager
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