Temporary Administrator – Document Processing & Help Desk Support
Rolling contract with potential for a permanent role
£14 per hour paid weekly
Edinburgh
Meraki Talent is supporting a dynamic and respected organisation within the professional services industry, known for delivering exceptional client service and operational excellence in their search for an experienced Administrator to join our team. This role is perfect for someone who thrives in a fast-paced, detail-driven environment and takes pride in delivering accuracy, efficiency, and responsive support.
The Role
As an Administrator, you will play a key role in ensuring smooth operational delivery across the business. Your day-to-day responsibilities will include managing, tracking, and processing documentation, as well as monitoring and actioning tickets through our internal help desk system.
Key Responsibilities:
* Process, review, and manage high volumes of client and internal documentation with precision and confidentiality.
* Monitor and action incoming help desk tickets, ensuring timely resolution or escalation where required.
* Maintain accurate records and document control logs in line with company standards.
* Liaise with internal departments to coordinate responses and updates.
* Support business operations through efficient workflow management and proactive communication.
* Identify and implement process improvements to increase efficiency and accuracy.
About You
You are an organised, proactive, and solutions-focused professional who enjoys supporting others and maintaining high standards of administrative quality.
Essential Skills & Experience:
* Proven experience in an administrative role within a professional services environment (e.g., legal, consultancy, finance, or similar).
* Strong background in document management and processing, with excellent attention to detail.
* Experience using ticketing or help desk systems to manage internal requests.
* Excellent written and verbal communication skills.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and document control platforms.
* Strong organisational and multitasking skills, with the ability to meet deadlines.
* A collaborative team player with a professional and approachable manner.