Job Introduction
Completing a Level 3 Business Administration apprenticeship
Fixed Term Contract for a total of 21 months which includes the end point assessment
We are looking for a Business Administrator Apprentice to join us supporting our Housing Regulation licensing team within the Private Sector Housing service, who deliver a responsive and effective services to anyone who approaches the city council needing help regarding their home. This includes the delivery of statutory functions relating to housing standards and licencing of Houses in Multiple Occupation (HMO). Candidates must be enthusiastic, good communicators, organised, methodical and able to prioritise multiple demands. We can provide you with an opportunity to work across all areas of Private Sector Housing, supporting all the teams which cover a diverse service to support our customers. We will support you by providing opportunities to train and develop your existing knowledge and skills.
Your new role
You will be required to support the Private Sector Housing teams to manage our HMO licensing Service provision by carrying out a range of administrative duties including answering customer enquiries, resolving issues, call taking, uploading information on our IT systems, recording, and analysing data and supporting the Housing Regulations Licensing Team. You may be the first point of contact for Landlords, Licence Holders, and Property Agencies as we offer a frontline service. As the Business Administrator Apprentice, you will also be responsible for providing advice, guidance and assistance to customers contacting the service in line with the Housing Act 2004.
Who is the person summary:
Your application needs to demonstrate that you:
* Have excellent customer service skills; you must have a good telephone manner to deliver the high level of customer service.
* Can work independently, are well organised and able to prioritise and manage multiple demands as appropriate.
* Have excellent communication skills, including the ability to ask effective questions to gather accurate information about the services requested.
* Delivering the right information, to the right people and at the right time
* Are able to respond professionally to colleagues, service users, third parties and contractor operatives.
* Are organised, methodical and have an eye for detail when managing demands received and have the ability to prioritise as appropriate.
* Are able to work as part of a team to ensure a smooth delivery of the service and be flexible in being able to adapt to the needs of the team.
* Are competent using a variety of IT databases and systems as they will need to be updated with timely, relevant, and accurate information.
* Have a positive attitude towards work, be resilient, embrace change and actively work with your colleagues to improve the service offered to customers.
* Are able to use information to problem solve.
* Are willing to work outside of standard office hours, if and, when required
About Portsmouth City Council
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.
We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours.
Our recruitment process
Full information about our recruitment process can be found on our support for applicants' page: Support for applicants - Careers portal
You must demonstrate why you are suitable against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. If you apply without a detailed personal statement, it is unlikely that you will be successful.
We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at Equality, diversity and inclusion - Careers portal
If applying as a secondment you will need permission from your current line manager releasing you for this secondment. Please state you have this on your personal statement on the application.
You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.
Read more about working at Portsmouth City Council and our benefits on our career's portal homepage: Careers Portal - Find jobs with Portsmouth City Council
Should you require any support in completing the application form please contact or call the recruitment team on