Digital Sales/Customer Experience Manager - Bristol
Salary: £45,000 basic salary with £55,000 uncapped annual on-target earnings.
Hours: 42.5-hour week over 5 days on a fixed shift pattern (includes Sundays on a rota)
Benefits: Enhanced annual leave, staff purchase discounts, healthcare provisions, wellbeing support, and full training with excellent long-term career prospects. Our client, one of the UK's leading used vehicle supermarket groups, is looking to recruit a Digital Sales/Customer Experience Manager to operate from their head office in Bristol.
Reporting to our client's senior management team, this role will take ownership of digital enquiries, customer engagement and conversion performance. A business-critical position for our client, you will be responsible for how thousands of customers interact with them before they set foot on-site and begin the next stage of their customer journey. You will lead, develop, and motivate a multi-channel team handling inbound and outbound enquiries across phone, web, live chat and email – shaping a seamless journey from first contact through to vehicle purchase and beyond. With strong volumes, established infrastructure and senior leadership support, this role offers real scope to influence performance, process and future direction.
To be eligible, you will have experience leading a contact centre, digital sales, customer operations or inside sales function. Automotive experience is welcome but not essential. Our clients are equally interested in candidates from retail, telecoms, financial services, e-commerce, or service-led environments! Overall you will have a track record of improving conversion, productivity and customer outcomes, have strong commercial awareness managing KPIs, targets and performance data, be confident coaching and developing teams in a fast-moving, target-driven environment, have experience using CRM, lead management or customer platforms to drive performance, and have a practical, hands-on leadership style with the ability to balance people, process and results.
What's in it for you?
For your hard work as a Digital Sales/Customer Experience Manager, our client is offering:
Basic salary of £45,000 per annum.
Performance-related bonuses providing uncapped annual on-target earnings of around £55,000+.
Full in-house training provided.
31 days annual leave increasing to 35 days with long service.
Healthcare and wellbeing provisions, including BHSF Health Cash Plan and support via the charity Ben.
Company pension scheme.
Tax-free childcare.
In-store discounts on vehicles, servicing and EV charging for you and your immediate family.
Cycle to work scheme.
(email address removed) financial support tools
Fantastic long-term career prospects with a well-established, high-volume business with consistent lead flow-no need to build
demand from scratch!
42.5-hour week over 5 days on a fixed shift pattern (no Saturdays but does include Sundays on a rota).
Shifts hours are either 8:30am-5:30pm or 10:00am-7:00pm Monday to Friday and 9:30am-4:30pm on Sunday.If you are interested in hearing more about this Digital Sales/Customer Experience Manager job in the Bristol area, please contact Josh Buck at Perfect Placement Today.
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