Customer Engagement Representative, London (Southall)
Client: Seven Search and Selection Ltd
Location: Southall, London, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Details
Job Views: 1
Posted: 25.05.2025
Expiry Date: 09.07.2025
Job Description
Our client:
* Market-leading bakery business, renowned for high-quality bakery products available to grab on-the-go.
* Offers over 500 premium frozen baked goods, focusing on innovation and quality.
The role:
* Build and nurture relationships with customers to support their journey.
* Handle inbound calls to assist with queries and order support; make outbound calls to customers.
* Ensure accurate logging of details and process order amendments and add-ons efficiently.
* Inform customers about promotions, new product developments, catalog updates, and allergen changes when relevant.
* Meet KPIs based on call volume and duration; attractive commission structure reviewed quarterly.
* Collaborate with channel managers to identify opportunities in national and regional accounts, including non-trading or poorly trading accounts.
* Office-based position, 40 hours/week, Sunday to Friday, with one in four Sundays required.
* Must be a confident communicator and comfortable making numerous calls.
* Ideal candidates are ambitious, organized, resilient, and willing to cold call.
Benefits & Details
* £27,000 basic salary plus commission.
* Work in Southall office, 8 am to 5 pm, Sunday hours 8:30 am to 4:30 pm.
* Training and development opportunities provided.
Please send your CV via the form on this page, quoting reference 16/17383/7. Confidentiality assured.
Due to high volume, we may not respond to all applications. If you do not hear back within 14 days, your application may not be progressed. For more opportunities, visit our website.
Seven Search & Selection Limited acts as an employment agency for permanent and temporary recruitment. By applying, you accept our T&C’s, Privacy Policy, and Disclaimers available on our website.
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