CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. CBRE has an integrated model, utilising a wide network of Supplier Partners to deliver key specialist services such as cleaning, catering, security and waste. CBRE drives a culture of collaboration across its supply chain, building long term partnerships to drive mutual benefit.
We are looking for a Soft Services Solutions Manager to join our team, this role will be responsible for developing and executing CBRE's soft services supply chain strategy across these categories, ensuring the delivery of best-in-class supplier performance, value creation, and innovation, aligned with CBRE's vision and operational excellence standards.
Working closely with the Supply Chain Performance Director and UK Procurement Director, this role will bring together stakeholders from across our sales, operations and procurement teams to develop a unified programme to ensure our integrated supply chain model continues to deliver market leading solutions for our clients.
Role summary
Soft Services Supply Chain Strategy
Develop and execute a soft services supply chain strategy that supports sales, innovation, value creation and operational delivery
Engage stakeholders across operations, sales, procurement and other functions to ensure strategy meets business/client requirements
Build a 'fit for purpose' supply chain for each soft services category, ensuring optimal mix of partners across geographies, sectors, service lines with strong performance levels
Sales Support
Provide bid support for critical soft services requirements, supporting client presentations to demonstrate our expertise
Manage and improve our soft services pricing templates and models to ensure full transparency to drive best value outcomes
Provide internal expertise and guidance on the optimal delivery models for key opportunities
Work with our supply chain partners to drive improved bid support and streamline pricing processes to support sales
Identify and leverage multi-client spend opportunities and de-bundling strategies to drive value
Develop and articulate value propositions for key soft services suppliers, to support sales in evidencing the benefits of our partnership model
Work with supply chain partners and CBRE operations teams to deliver improved mobilisations of new client accounts, to ensure service levels are high from the first day of the contract.
Supplier Performance Management
Drive engagement with account teams to encourage performance feedback submission for all key soft services providers via our PULSE performance management tool
Analyse supplier performance and escalation data to identify risks and opportunities
Drive overall performance improvements across soft services categories, leading on performance management activity for key underperforming suppliers
Support account teams to manage performance at an account level, providing training and support as part of our downstream model
Support CBRE's teams to deliver increased margin from soft services
Supplier Relationship Management
Lead on segmentation of the soft services supply chain, identifying Grow, Maintain, Reduce and Exit categorisation across all partners
Build relationships with strategic partners at operational and senior levels
Lead SRM meetings with key partners, engaging relevant stakeholders across key functions to drive growth and identify and implement key innovations
Share key outputs and value driven by the SRM programme
Training & Knowledge Sharing
Build training materials to support the business to manage soft services partners more effectively
Work with operations teams to drive utilization of these materials
Innovation & Market Insights
Attend industry events to build category knowledge and identify emerging trends
Support the annual innovation challenge and contribute to case studies and sales collateral
Skills required
Proven experience in soft services solutioning (cleaning, security, catering and waste)
Strong influencing skills, comfortable with working with and managing various stakeholders with differing requirements
Experienced in supplier performance and relationship management
Strong commercial acumen and negotiation skills within soft services
Excellent stakeholder engagement and communication skills
Understands commercial and contract risk
Strong written and verbal communication skills
Analytical with the ability to use data to drive decision making
Ability to work in a face-paced, deadline driven team environment
Takes a collaborative and relationship driven approach with Supplier Partners, seeking to reach mutually beneficial outcomes