* 12 month contract
* Previous experience is essential
About Our Client
Our client is a well-established organisation in the financial Services industry. They are based in Tonbridge and are known for their excellent customer service and bespoke products.
Job Description
* Managing and resolving customer complaints in a professional and timely manner
* Communicating effectively with customers via email, phone, and in person
* Ensuring accurate records of all interactions and complaints are maintained
* Identifying trends in complaints and recommending improvements to processes and services
* Working closely with various departments to resolve issues
* Providing regular feedback to management on customer service issues and suggested solutions
* Actively participating in team meetings and training sessions
* Complying with all company policies and industry regulations
The Successful Applicant
A successful Complaints Handler should have:
* A strong customer service focus and excellent communication skills
* The ability to work efficiently under pressure and manage multiple tasks
* A proactive approach and the ability to identify and solve problems
* Excellent attention to detail and record-keeping skills
* A strong team player with a commitment to ongoing learning and development
* Previous experience in dealing with complaints
What's on Offer
* 12 month contract
* Hybrid working, offering the flexibility to work from home and in the office
* A professional and supportive company culture
If you are a dedicated Complaints Handler looking for an exciting opportunity in Tonbridge, we encourage you to apply today. Join a company where your skills and dedication will be truly valued. #J-18808-Ljbffr