Are you looking for your first Head of Department role and are you currently for your first step up? Are you a seasoned Head of Department looking for a new challenge? Oliver, our General Manager would love to hear from you!
The Queensberry Hotel AND The Olive Tree Restaurant are both really delightful places to work if we do say so ourselves with thanks to hotel owners Laurence and Helen Beere and the Senior Team led by General Manager, Oliver Harris, Executive Head Chef, Chris Cleghorn and Restaurant Manager, Aisling Bury. We nurture a supportive environment where individual and team achievements are constantly recognised and thoroughly celebrated in style.
We focus on driving a One Team culture, ensuring our people really WANT to come to work. In the restaurant, we recently introduced 4-day weeks for our kitchen brigade, designed to reflect the changing expectations of our multi-generational workforce.
We also strongly believe that the welfare of our team and all who work in hospitality is paramount if we are to continue to fight the challenge of getting more people to join the industry. We also endeavour to meet all mental health and professional needs of our much-value extended family. Laurence and Helen have been long-standing supporters of Hospitality Action and have maintained membership of the Employee Action Programme that provides support to any member of the team in times of need.
We like people who strive to shoot for the stars whilst having their feet solidly on the ground. Experience is fabulous and for some of our roles, we do require this but perhaps you are thinking about a change of job and considering whether a role in an amazing kitchen or beautiful hotel is for you.
Quite frankly, for us it is more about the willingness, personality, passion, and ability to take on a task and really make it work. You could say that sometimes the stars just align.
Both The Queensberry Hotel and The Olive Tree Restaurant are highly unique environments. As very strong independent propositions, we are on the hunt for independent individuals who are keen to make their mark in the rewarding realm of top-notch hospitality. We are really open to anybody that thinks they might be interested in being part of our family. Please do get in touch with us.
Whats In It For You?
Gains of working with us are plentiful but just to give you a little indication.
* Free meals on duty to keep you fuelled and nourished
* 50% off taxis to and from work for rides up to £10 between 11pm and 6.30am.
* A complimentary Shorter Tasting Menu and bottle of wine for you and one guest at The Olive Tree Restaurant. Which can be enjoyed after every 6 months of service.*
* After every complete years service, each team member is welcome to stay in the hotel and have breakfast with a plus one.*
* Friends and Family rate of £100 inclusive of breakfast for 2, Subject to availability.*
* Exceptional career progression within an ambitious privately owned company. Offering ongoing training opportunities to keep you at the top of your game.
* Auto enrolment onto pension scheme
* Free uniform provided to ensure you look fabulous
* In house Social Committee Whos focus is to organise team building events every quarter.
*Subject to terms and restrictions
Your profile:
* Hotel background and similar experience required.
* Reservations experience required.
* Some revenue management knowledge.
* Duty Manager experience required.
* A passion for providing excellent levels of guest service and enjoy working in a busy environment.
* Happy to multi task as helping FOH assistants as part of the daily tasks.
* High level of spoken and written English.
* Immaculate personal presentation.
* Excellent communication skills.
* Full UK Clean driving license.
This role includes and assumes responsibility of:
* Support the General Manager with strategic planning and financial performance, and deputise responsibly in their absence.
* To take ownership and pride in ensuring the welfare of all Front Office staff, completing appraisals, rotas and training.
* To take ownership of the Front Office team & ensure that Front Office is correctly staffed and trained to meet the business demands and ensure that team members can perform their duties to the standard required by the hotel.
* Ensure that the Front Office department is kept informed of all guest activity for their arrival, stay and departure and of any special requirements or changes pertaining to reservations, groups, Private Events, packages and promotions.
* To take ownership for the short and long term planning and the management of the hotels Front Office operations.
* To understand revenue strategy and apply changes to rates in order to optimise revenue alongside the General Manager.
* To manage the property's online selling channels. Update availability and rates in line with the rate strategy.
* to Respond to all email enquiries and bookings in a timely manner and manage the team in the same respect.
* Answer incoming calls and deal with guest queries or transfer calls to the appropriate department.
* Process all bookings, for the hotel and restaurant. This will include event planning for private dinners and meetings.
* Assist in managing the restaurant reservations system with our Restaurant Manager.
* Liaise with other hotel departments in regards to bookings and events.
* Fulfil administrative tasks as requested.
* Assist reception and concierge with guest arrivals and departures.
The front office team works on a flexible 8 hour shift basis, as Head of Department, these shifts times may vary dependent on business levels.
This is a crucial role in the Front of House team and you will be asked to help in other departments of the hotel given the nature of our small hotel. It can be physically demanding, standing part of the day and some lifting is involved when moving guest's luggage.
A driving license is required as you will be required to assist with moving guests cars.
Schedule:
* 10 hour shift
* 8 hour shift
Ability to commute/relocate:
* Bath, BA1 2QF: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
* Clean Driving Licence (required)
Work authorisation:
* United Kingdom (required)
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