Job Ref: THW8794
Branch: The Golden Lion
Location: The Golden Lion, Settle
Salary/Benefits: Competitive salary with great benefits, including regular gratuities, Possible live in
Contract type: Permanent
Hours: Full Time
Shift pattern:
Hours per week: 35
Posted date: 03/09/2025
Closing date: 17/10/2025
As Head Housekeeper, you will lead our busy Housekeeping team and ensure thousands of guests experience wonderful stays in immaculate rooms
Your day to day;
* Implementation of the required standards of cleanliness and presentation of rooms
* Mentor your team to ensure they provide the highest standards and attention to detail at all times
* Responding to guest requests and issues in a professional manner and rectifying any problems as soon as possible
* Ensuring the team are completing their work within a set time frame.
* Ensuring the property procedures are followed by the team
* Carrying out induction and training of new team members
* Control of stock ordering and linen management
* Hands on to support the team as required
Who we are looking for;
The standards of our bedrooms will leave a lasting impression on our guests, as Head Housekeeper, you will need a keen eye for detail and enjoy meeting targets
You will need to be able to communicate on all levels, including to your team and across the wider property
You will need to keep calm under pressure, reacting effortlessly to unexpected circumstances and taking them in your stride
If you are passionate about delivering meticulous standards and can motivate others to do this, then this could be the role for you
Ideally you will have previous supervisory or management experience, ideally within a Housekeeping function
Our business is open all day every day, so you will need to be flexible with the times you can work
In return, we are offering a rewarding role with scope for career progression
* 28 days annual leave (rising to 33 days after 5 years)
* Tips paid regularly
* Wagestream - the ability to access up to 40% of your earnings as you earn them
* Free use of local gym facilities and discounted spa treatments at our sister property, North Lakes Hotel
* Generous employee discounts in food, beverage and accomodation in our beautiful properties across the country
* Employee Assistance Programme
* Enhanced maternity and paternity pay
* Apprenticeships available
* Pension and Life assurance and access to hight street perks
* Bespoke training programmes accessible for all
* An engaging and supportive work environment
Ideally situated in the heart of the historic market town of Settle, the Golden Lion is a stunning 17th Century Inn with plenty of wonderful Yorkshire character. Comprised of 14 beautiful rooms filled with homely touches and excellent service, a warm and welcoming dining and relaxing area, a delightful beer garden and a convenient location in the middle of town, there will be plenty for you to enjoy in your role with us. Owned by Daniel Thwaites, the Golden Lion is perfect for someone looking for a supportive work environment in the Yorkshire Dales.