Location: Whiteley, Fareham
Salary: £ 24,939.24
Role Type: Permanent, Full-time
Hours: 40 hours
Cleansing Service Group is an independently owned waste management company with a varied customer base, including both domestic and industrial. As a Sales Executive, you will be supporting the sales team to generate new business, working closely with all departments.
Benefits of a Sales Executive:
* Eligible for Company annual bonus scheme
* Aviva pension scheme
* Healthcare Cash Plan which covers you for a variety of treatments, as well as, offering exclusive offers/vouchers e.g., restaurant vouchers, and cashback deals
* Further development opportunities through in-house and external training
Purpose of the Role
* To support the Telesales Manager to lead, plan and implement the domestic sales growth strategy.
* To take responsibility of a data set of lapsed customers to win back and promote additional services.
* To grow and develop new customer base in areas of low penetration.
* To ensure the highest levels of customer satisfaction are maintained.
* To develop and maintain existing customer base into new areas.
* To complete the apprenticeship training programme with Learning Skills Partnership.
* To comply with Group H&S policies and behaviours.
Role Accountabilities:
* To support the Telesales Manager to lead and implement the domestic sales growth strategy.
* To support the development of the domestic sales strategy, which ensures growth targets are achieved.
* To support the development of the sales through targeting prospective and existing /lapsed customers within chosen markets to create relationships and secure new business.
* Manage the sales pipeline of leads from the company data, self-generated, marketing and other sources across the business including inbound calls.
* To reduce number of cancelled customers by establishing reason for cancellation and acting within the best interests of company and customer to retain the business.
* Cross and up sell new products and services to new and existing customer base.
* To effectively communicate with all functions within the business to ensure customer satisfaction is guaranteed.
* To deliver sales and associated profit margins in line with expectations.
* Ensure all customer activity is logged on the CRM package, including all interaction, calls, emails, meetings, opportunities, quotes, and complaints.
* To ensure individual / team meets sales targets.
* Support the achievement of daily, monthly, and annual targets, (call, quote, and sales)
* Ensure Key performance indicators (calls per hour, wrap, calls answered) are adhered to and exceeded.
* To ensure revenue generation above targeted parameters to ensure the growth and sustainability of the role and business.
* To ensure the highest levels of customer satisfaction are maintained.
* Take full responsibility for the delivery of the Customer Charter.
* Provide a proactive customer care support function which builds on customer needs and provides an opportunity for revenue generation.
* Take responsibility for all customer complaint case work ensuring all issues are dealt with in line with Group guidelines.
* Be an ambassador within the business.
* Demonstrate and provide the highest levels of service and professionalism to internal and external customers.
* Be proactive and adopt a strategic approach to all your activities.
* Communicate clearly at all levels within the business.
* Proactively manage your time and activities to the highest level of efficiency and output.
* To complete the apprenticeship training programme with Learning Skills Partnership.
* Complete the online training and onsite sessions with your apprenticeship tutor.
* Submit all coursework and assignments on time.
* Regularly update your apprenticeship assessor regarding the progress of your apprenticeship.
* Apply your knowledge obtained from the training to your daily duties.
* Comply with the Group’s compliance targets policy and behaviours.
* Ensure personal responsibilities under the Group’s H&S policy are understood.
* Ensure personal responsibilities under the Group’s environmental policy are understood.
* Act in a manner that keeps yourself and your colleagues safe at all times.
* Support the target of nil people/vehicle incidents.
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