Vacancy Information
Division / Department - Police and Crime Commissioner
Grade - Grade 8
Status - Part Time
Contract Type - Fixed Term Contract
Salary Grade Range - £27,747 - £29,649
Working Hours - 18.5 Hours per Week
Shift Allowance - No
Politically Restricted - No
Location - See Advert
The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.
The Role & Key Responsibilities
From your first day with us you will be part of a policing family making a real difference.
It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe.
In this role you will be liaising with visitors regarding their visit to the Old Police Cells Museum from beginning to end. This which will include correspondence with visitors, ensuring museum tours are staffed and organised, and liaising with schools regarding educational visits as well as associated billing.
The VEC will ensure visitors receive an excellent welcome, both via email and during their visit, so they have an inspiring, memorable and safe visit. The VEC will promote the museum as a visitor destination, ensuring a range of information and services are offered.
This post will primarily be based at the Brighton Town Hall, but the post holder will be required to work from home/remotely on occasion and in Lewes, at the office of the PCC when required.
Responsibilities
1. You will play a key role in the running of the Old Police Cells Museum as Sussex Police's heritage site
2. Your work will be crucial in ensuring visitors, from individuals to schools feel valued and enjoy their experience with us
3. You will be the "front of house" for the museum, understanding that your interactions shape the museum's reputation to the public
4. You will play a key role in museum decisions, such as guiding times and volunteer support, as well as curatorial and collections decisions
5. You will facilitate income generation through admissions as well as maintaining an excellent customer service environment
6. Help manage the day to day running of the museum, alongside the Museum Director
7. Be an ambassador for the museum to the wider public, schools and policing community, via correspondence, social media and guiding when applicable
Please note this is a 2 year fixed term position (with potential to become permanent). Post holder will be required to work Saturdays.
Skills & Experience
8. Have experience of day to day running of a customer focused operation, including key holding, income reconciliation, health and safety etc.
9. A proven track record of providing outstanding customer service and ensuring a strong visitor customer experience is delivered by the team.
10. Experience in tour guiding and/or public speaking at a heritage / historical site / educational setting.
11. Experience of supervising a team of volunteers
12. Have excellent communication skills. The ability to converse at ease with customers and provide advice in accurate spoken and written English
13. Have good IT skills and experience of using MS Word, email, spreadsheets and web-based systems
14. Can use your own initiative and problem solve.
15. Flexible, adaptable and a team player to meet the needs of the museum.
Why Work With Us?
Policing is an exciting 24/7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part time working. We encourage agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public. This may include flexi-time and home working.
We take pride in looking after our people and offer a variety of benefits;
16. career progression
17. contributory pension scheme (LGPS)
18. generous annual leave allowance
19. discounts for everyday spend
20. on-site gyms and a range of sports clubs
21. generous and supportive parental leave
22. financial and mental wellbeing guidance and support
23. discounted contributory healthcare scheme
Please use the following links for more information on the benefits of working with or
Further Information