Job Purpose
We are seeking a highly experienced Reception/Patrol Security Officer who has an extensive knowledge in customer service, Security and can provide our 6-Star front of house service delivery.
This is a fulltime role, working 4 on 4 off days and nights (0700-1900hrs, 1900-0700hrs), averaging 42 hours per week.
The payrate for this role is £14.27 per hour and you will be entitled to 19.6 days holiday per annum.
At Vigilant we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge and security.
Key Responsibilities
Deliver a 6-star guest experience at all times
Ensure all visitors experience the full customer journey
Proactive Lobby hosting and lift escort management as per site SOP's
Sensitive customer interaction while maintaining a cohesive acknowledgement of all guests
Be proactive and anticipate any action client or customer requirements in a professional manner
Issue visitor passes using agreed sign in and out policies and procedures
Communicate where required visitor or client arrivals with a high level of discretion
Provide a high level of concierge services and have a wide knowledge of provisions within local and surrounding areas
Ensure all landlord contractor access is pre-authorised and in accordance with risk assessment/permit to work conditions, and directing contractors to the correct entrance
Handle mail and courier enquiries with discretion and sensitivity, by directing them to the loading bay entrance
Provide administrative support/incident report writing
Ability and fore sight to create a safe environment for all guests and visitors
Complete a full detailed handover at the end of each shift
Maintain a high level of security awareness at all times for visitors and guests, creating a safe and secure environment, including but not limited to monitoring the speed lanes and ensuring that all persons doing through them are authorised
Assisting dog owners, groups with suitcases, pushchairs and other large items, through the speed lanes.
Providing periodic patrols to main entrance walkway to ensure smokers, rough sleepers and other vagrants are moved away from the building
Break relief for other members of the reception team
Assist the clients Customer Experience Team with events in the reception area, including set up, during the event and dismantle
In the event of a fire alarm activation, assist by controlling the main entrance area, ensuring that no one enters the building and assisting with people exiting the building
Person Specification
* Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
* Holds a true passion for high standards of customer service delivery
* A keen interest and high level of IT/computer skills would be an advantage
* Ability to provide 6-star guest experience
* Previous experience in hospitality or a customer service facing role
* Excellent interpersonal skills and the ability to interact with people at all levels
* High standard of presentation
* Ability to work independently with confidence, using own initiative as required
* Look for opportunities to enhance client/visitor experience
* Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail
* Maintain and practice a high degree of confidentiality at all times
* Computer literate with good email etiquette. Use of concierge and Microsoft systems is an advantage.
* 5 years of verifiable work history
* Supporting and delivering Customer focused pop-ups
* Current SIA License
* Able to be vetted back 5 years or since leaving compulsory education.
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