Overview
Customer Team Member
Location: Previously Gladstone House, Main Road, Broughton, CH4 0NR
Pay: £12.60 per hour
Contract: 16 hours per week + regular overtime, permanent, part time
Working pattern: 2pm – 11pm, to be discussed at interview. Role will also include working in our in-store bakery
Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.
We\'re looking for Customer Team Members to join our team at Co-op.
When you join Co-op, you\'ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
What you\'ll do
* Friendly and thoughtful service - you\'ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience
* Work together to make everyone\'s day better - supporting your store colleagues to solve problems for customers and members
* Make sure the store is safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
* Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together
* Support your local community - get involved in all kinds of activities and events
What we\'re looking for
* A genuine care for the needs of customers and members
* Great people skills, with the ability to build positive relationships with customers and colleagues
* A positive approach to change and problem solving
* The flexibility to work a range of different shifts
Benefits
* 30% discount on all Co-op products in-store plus 10% discounts on all other brands
* A pension scheme with up to 10% employer contributions
* Wagestream - a money management app giving you access to a percentage of your pay as you earn it
* 31 days of holiday (including bank holidays, pro rata for part-time colleagues)
* Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations
* 24/7 employee assistance service
* Full, paid training and dedicated support for your personal development and career progression
* Rotas shared three weeks in advance and accessible on your phone
* Cycle-to-work scheme
Inclusivity and recruitment
Building an inclusive workplace. We welcome applications from everyone and are committed to supporting diversity and inclusion. We can make reasonable adjustments for candidates with disabilities and participate in the Disability Confident scheme, offering an interview to disabled candidates who meet the minimum criteria for a job.
We will ask whether you\'d like to be considered under the Disability Confident scheme when you apply. If you are invited to participate in the recruitment process, we will ask if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process and about diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
Application and assessments
As part of the application process for this job, you\'ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
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