Overview
Join to apply for the Technical Support Specialist role at Air Products.
Location: Worcester, Hybrid (Work from Home after training). Schedule: 7.5-hour shifts, rotating weekdays and one weekend shift every 3 weeks.
About The Role
As a Technical Support Specialist, you’ll be the go-to expert for resolving technical issues across our entire customer base—before, during, and after delivery. You’ll provide hands-on support to diagnose problems and deliver effective solutions, ensuring customer satisfaction and safety. You’ll also collaborate with internal stakeholders to prevent recurring issues and help retain our valued customers.
Key Responsibilities
* Handle inbound customer queries via phone, email, and other channels
* Diagnose and troubleshoot technical problems with confidence and accuracy
* Proactively provide updates and resolutions through outbound communication
* Maintain and update technical records to ensure accurate documentation
* Liaise with internal teams to escalate and resolve complex issues
A Few Things About You
* You bring a can-do attitude and strive to leave every customer with a positive experience
* You’re a strong communicator with great listening skills and a friendly telephone manner
* You are solution-focused, caring about resolving issues efficiently and effectively
* You enjoy working collaboratively and thrive in a team environment
* You’re organised, detail-oriented, and able to manage multiple tasks
Working Arrangements
* Hybrid Working: After completing a comprehensive training package, you’ll transition to a hybrid work model
* Shift Pattern: Includes a mix of 9–5, 11–7 and 1–9 shifts, with one weekend shift (11–7) every 3 weeks and a weekday off in return
We are the world’s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future.
At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products.
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