£31,800 - £37,400 + bonus + benefits (depending on experience)
Hours and Rota:37.5 hours per week. As an Assistant Manager you will work 8am - 4pm Monday to Friday open to potential weekend shifts (in case needs to cover)
Salary: £31,800 - £37,400 + bonus + benefits (depending on experience)
The Role:
The Assistant Manager is responsible for coordinating and delivering the leasing and reservations activities and assisting the General Manager in the day-to-day management of this portfolio to achieve budgeted revenue, occupancy priorities, resident retention and leasing goals and objectives.
We are Unite Students, a progressive FTSE 100 company, and the leading provider of purpose-built student accommodation in the UK. Unite Students has moved into Build to Rent to pilot a move into the private professionla rental market. This pilot BTR investment offers the opportunity to test our operational capability in the sector and understand the potential synergies with our student business.
Responsibilities:
* Acts as a role model at all times by demonstrating the core values.
* Respo nsible for viewing activities ensuring that the Property meets the required Comp any standards, follow up calls are carried out and feedback is received following all viewings.
* Actively participates in the leasing process by generating and montiroing traffic, qualifying prospects, preparaing tenancy documentation, and completing move-in/move-out and notice to vacate procedures in accordance with established policies and procedures.
* Uses the Companys property systems to generate sales and leasing reports, monitor unit availability data, log and monitor maintenance requests and record incidents and accidents, ensuring records and documents are accurate and up to date.
* Actively seeks interaction with residents to proactively seek to improve service delivery.
* Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints and taking appropriate action to resolve and address service issues.
* Oversees on-site enquiries, ensuring an appropriate inventory of "ready" apartments, recommending rent pricing and concessions, and monitoring the day-to-day sales and leasing activities.
* Ensures advertising and promotional activites are effectively implemented.
* Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
* Stays informed about current market and competitor conditions that may impact the communitys occupancy and results.
* Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. Monitors lease/tenancy agreement terms expirations to control vacancy exposure.
* Monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams.
* Works with the maintenance team to ensure the physical aspects of the community meets the Companys standards for overall appearance and co-ordinates and inspects show flats for market alignment and touring prospective residents.
* Works with the General Manager to engage and motivate the team to achieve leasing and occupancy targets.
* Assists the General Manager in developing the capability of Team Members in order to meet key performance goals and future succession requirements, coordinating with Learing & Development to ensure training is provided and addresses performance if required.
* Assists the General Manager with ensuring on-site teams understanding of applicable statutory UK tenancy legislation, Health and Safety compliance and Companys policies and procedures.
* Promotes investor satisfaction and retention through timely reporting about the performance of the properties, and responds quickly and with urgency to client/owner concerns, questions, issues, and requests.
* Reviews and analyses financial and other operational reports to identify and resolve issues impacting leasing performance, and accesses the Companys internal resources as needed to support solutions.
* Identify and implement opportunities for generating revenue streams and maximise efficiency of utilities.
* Acts up covering the General Manager responsibilities in his or her absence, ensuring work is organised and executed in line with Unite Group expectations.
* Participates where requred in an on call roster to provide out of hours emergency support for the Community.
* Ensures the operation of the Community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.
* Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organisational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
* Demonstrates appropriate safe behaviours in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).
* Identifies areas for improvement, offers suggestions to improve efficiency and productivity, and implements ideas that achieve operational excellence.
* Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external straining classes, research and/or subscribing to the internet or other professional publications, or utilising other appropriate method(s) to obtain business and professional information, and applies knowledge and practices to area(s) of responsibility.
* Sales & Marketing, Regional Operations Manager, Investors & Portfolio Management Team. Corporate Support Teams include HR, Finance, Systems & Capital Projects.
Requirements:
* Experience of successfully driving leasing/sales performance and managing operations including P& responsibility and budget. monitoring within the property sector or similar environment.
* Detailed knowledge of Landlord/Tenant Legislation.
* A strong team player but capable of working autonomously and taking ownership.
* Flexiblie approach to working in a fast-paced environment and adaptable to thriving in a changing environemnt.
* Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
* Fluent English verbal and written communication skills.
* Excellent organisation skills with the ability to multitask and prioritise.
* Numerical skills necessary to complete the above activities.
* Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
* Demonstrable ability to coach and mentor team members.
* Experience of motivating a team and a proven track record in delivering service excellence in a similar management role / environment.
* A knowledge and understanding of UK Health and Safety policies.
What you`ll get in return:
* A discretionary annual bonus so you can share in the company`s success
* 25 days` paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
* A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
* Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
* Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
* Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
About Unite Students
Founded in 1991, Unite Students is a FTSE 100 business and the UK`s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students and residents calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.
People make Unite Students.Employees, residents, and neighbours all contribute to building environments where we can all thrive.
Room for Everyone
We`re proud to be an employer thatembraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building ahome for success, for both our employees and residents, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.
We are US.
As part of our commitment to safeguarding our residents, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.
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