Job Overview
An accurate, confidential and supportive administration service for patients, clinical teams, carers and internal and external agencies (e.g. Local Authority, Third Sector, CAIS) in order to provide a safe and efficient patient pathway and provide information and appropriate support to families and carers.
The post holder will ensure the delivery of a comprehensive high‑quality medical secretarial and administrative service to the consultant, doctor, junior medical team and specialist nursing teams, and other health professionals. The post holder will be responsible for the guidance and direction of the team dealing with appropriate day‑to‑day issues, oversee the smooth running of the department and provide support to the line manager.
Main duties of the job
* Provide a comprehensive, high‑quality medical secretarial and administrative service to the consultant, medical team, specialist nursing teams and other health professionals.
* Co‑ordinate and maintain arrangements to facilitate patient progression along a defined pathway.
* Maintain office organisation and monitor the workload related to the administration team.
The ability to speak Welsh is desirable; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
Betsi Cadwaladr University Health Board (BCUHB) North Wales – the largest health organisation in Wales – provides a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. Join our team and get the support you need, in line with our Organisational Values and the ‘Proud to Lead’ competence framework.
Enjoy working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment‑related correspondence via the e‑mail account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed Job Description and Main Responsibilities
You will find a full job description and person specification attached within the supporting documents, or please click “Apply now” to view in Trac.
Person Specification – Essential Criteria
* NVQ Business Administration Level 3 or equivalent experience, or City & Guilds (AMSPAR) Level 3 Diploma in Medical Administration or equivalent medical secretary experience.
* ILM Level 2 Team Leader, or willingness to work towards and achieve within 2 years, or relevant equivalent experience.
* RSA/OCR Level 3 or equivalent experience or qualification in typing.
* ECDL or equivalent experience.
* Knowledge and ability to use Microsoft Office applications.
* Evidence of continuous personal development.
Person Specification – Desirable Criteria
* Management qualification or working towards.
* NVQ Level 3 Customer Service.
* Knowledge of Referral To Treatment process (RTT).
Experience – Essential Criteria
* Experience of coordinating administration & clerical activities.
* Experience of working as a medical secretary.
* Experience of organising workload and people.
Experience – Desirable Criteria
* Previous NHS experience.
* Experience of producing graphs and statistics.
Aptitude and Abilities – Essential Criteria
* Excellent communication and customer service skills.
* Advanced typing skills.
* Ability to work autonomously.
* Ability to organise and prioritise own workload.
* Ability to take and transcribe succinct minutes.
Aptitude and Abilities – Desirable Criteria
* Ability to produce reports.
* Confident in all aspects of office practice.
Values – Essential Criteria
* Good team‑working ethic.
* Enthusiasm and commitment.
* Proactive and positive attitude.
* Be innovative to meet the challenges of a changing organisation.
* Patient‑focused approach.
Other – Essential Criteria
* Ability to travel between sites to meet the needs of the service.
Other – Desirable Criteria
* Welsh speaker.
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Health Care Provider
* Hospitals and Health Care
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