Grant UK is a leading and trusted provider of sustainable home heating solutions. We are a family owned and run company with a strong caring and supportive culture at the heart of the business.
We are seeking an experienced Customer Services Administrator to join our team in Swindon, who aim to ensure positive outcomes for users of Grant Products. This role serves as a key interface between customers of Grant Products and the internal organisation, working quickly and efficiently while embodying the Grant values of care, support and respect.
Duties & Responsibilities
* Ensure all customer queries and enquiries are dealt with effectively and in a timely manner, promoting a centre of Excellence in Customer Service.
* Taking payments and following through with invoicing.
* Ensure customers are kept informed of any delays or developments as soon as possible.
* Load customer appointments on to the system, paying attention to detail to ensure all information is input accurately and in full.
* Ensure all data is kept up to date.
* Create and process daily reports, and complete to deadlines.
* Control and coordination of regional Field Support Engineers daily and weekly diaries. Acting as a conduit between the Field Support Engineers and the customer.
* Placing warranty and service calls for FSE and 3rd party engineers.
* Assist with customer pre-calls, to confirm appointments/delivery details.
* Familiarisation with full range of Grant products and uses.
* Liaise with sales for any opportunities to promote Grant product range to homeowners / installers.
* Any other duties that may need to be carried out.
Experience Required
* Previous office-based customer service experience is preferable
* Use of Microsoft systems, such as outlook and excel
* Excellent communication skills, both verbal and written.
* Strong problem-solving abilities and attention to detail.
* Ability to work collaboratively in a team environment.