The Leadership & Learning Manager – Business Professionals will be responsible for shaping and delivering learning and leadership (L&L) development strategies for Baker McKenzie’s global Business Professional community.
The role-holder will ensure that Business Professionals at all levels have the skills, capabilities, and leadership behaviors required to support the Firm’s strategy, enhance client service, and operate effectively within a global, matrixed professional services environment.
Key Responsibilities
Business Professional Learning Strategy
* Develop and implement a learning strategy specifically aligned to the needs of Business Professionals across functions and regions
* Ensure learning priorities support firmwide objectives, operational excellence, and future ready capability building
* Translate business needs into practical, high impact learning solutions
* Help maximize the use of LinkedIn Learning and other learning platforms by promoting courses and supporting learner engagement and assist with coordinating training opportunities with external providers when required
Leadership & Capability Development
* Design and deliver leadership and management development programmes for Business Professional
* Support career progression, talent pipelines, and succession planning within Business Services
* Embed consistent leadership behaviors and ways of working across functions and geographies
* Integrate AI tools into our learning eco-system to enhance learner engagement and drive innovation
Program Design & Delivery
* Lead end-to-end design, delivery, and evaluation of learning programs, including:
o Core professional skills (e.g. management, collaboration, influencing)
o Functional and cross functional capability development
o Change, transformation, and ways of working initiatives
o Ensure learning solutions are future focused, inclusive, and blended (virtual, digital, and in person).
Stakeholder & Global Collaboration
* Partner closely with Business Professional teams, HR Business Partners, and regional learning colleagues
* Build strong relationships across functions to ensure learning is relevant and impactful
* Coordinate with regional and global stakeholders to balance consistency with local needs
Measurement & Continuous Improvement
* Evaluate the effectiveness and impact of learning initiatives using data, feedback, and business outcomes
* Continuously improve learning design based on insights and emerging best practice
* Manage external vendors and learning partners where appropriate
* Any other duties as required
Skills and Experience
* Significant experience in learning and leadership development, ideally within professional services or a complex global organization
* Proven experience designing and delivering learning for Business Professionals or corporate functions
* Strong stakeholder management skills with the ability to influence senior non-legal leaders
* Experience working in a global, matrixed environment
* Excellent facilitation, communication, and program management skills
* Experience within a law firm or partnership-based organization
* Coaching experience or qualification
* Familiar with digital learning platforms and learning analytics
* Experience supporting organizational change or transformation programs
* Commercially aware with a strong understanding of Business Services environments
* Collaborative, inclusive, and culturally sensitive
* Confident and credible with the ability to challenge constructively
* Pragmatic, adaptable, and solutions focused
* Passionate about learning, leadership, and continuous improvement
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