JOB BAND: D
CONTRACT TYPE: Full-time Perm
DEPARTMENT: BBC Studios
LOCATION: London
PROPOSED SALARY RANGE: £64,000 - £70,000 + London Weighting (£5,441) depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
ABOUT BBC STUDIOS
A globally renowned media company borne of the BBC. We make and distribute the world’s most sought-after TV, audio and digital content.
Our ambition is to be the home of the most powerful, entertaining, and inspiring stories for people all around the world.
WHY JOIN THE TEAM?
The Advertising Product team sits within the Digital News and Streaming group and has ownership of all ad product decisions; it spans formats, audience segmentation, demand partnerships and the technology needed to deliver ads effectively and efficiently. The Ad Product, Technology and Operational division are responsible for the fulfilment of all direct advertising activity as well as supporting the successful delivery of deal‑based programmatic revenues. The team ensures the successful enablement of sales teams to guarantee the proper functioning of sales workflows. This is achieved by diligent, experienced servicing of campaigns via platforms, consistent communications regarding the commercial portfolio of ad products, frequent training on tools and process and flawless execution of contractual commitments.
The Automation Manager optimises, designs and automates across digital, video and audio advertising operations. This role partners with the CRM team, planning, ad product, ad technology, inventory management and ad operations stakeholders to improve efficiency, data flow and scalability using automation tools and workflow platforms.
YOUR KEY RESPONSIBILITIES AND IMPACT
* Workflow & process design of all direct campaign order executions across multiple inventory types and audience executions.
* Map end‑to‑end workflows across campaign planning, advertising creative production, media buying, ad trafficking, billing and reporting.
* Identify inefficiencies, bottlenecks and manual handoffs in current processes.
* Design scalable, standardised workflows that support growth and multi‑channel advertising operations.
* Constant training and communication. Regular engagement stakeholder sessions and ownership of the delivery roadmap.
Automation & systems
* Build and maintain automations using workflow and integration tools.
* Automate data syncs between CRM, ad platforms, analytics, 3rd party ad platforms and finance systems.
* Support QA, monitoring and continuous improvement of automated processes; debug workflow where required.
* Support stakeholders introduce their new order management or campaign delivery platforms.
Data & analysis
* Analyse workflow performance metrics (cycle time, error rates, throughput, SLA adherence).
* Create dashboards and reports to track operational efficiency.
* Translate business requirements into technical workflow specifications; act as a bridge between non‑technical stakeholders and technical teams.
* Cross‑functional collaboration in partnering with ad creative, planning and inventory teams, sales, ad product and ad engineering teams to gather requirements.
* Document workflows, SOPs and automation logic for internal teams.
Change management
* Train teams on new workflows and automation tools.
* Support adoption and iterate based on user feedback.
* Ensure workflows align with compliance, campaign governance, information security & data privacy, and platform policies.
YOUR SKILLS AND EXPERIENCE
ESSENTIAL CRITERIA:
* Extensive experience in workflow design, operations, automation or systems analysis.
* Experience using automation and AI tools such as Copilot, Claude, Chat GPT.
* Familiarity with Agile or Lean process frameworks.
* Strong understanding of campaign lifecycles and advertising operations with hands‑on experience with automation and integration tools.
DESIRED NOT REQUIRED:
* Experience with ad platforms (GAM, OMS, DSPs, ad servers).
* Experience in advertising, marketing technology, adtech or digital media environments.
* Ability to document processes clearly using flowcharts and technical documentation.
* Experience with creative production or media operations workflows.
* Martech, OMS or adtech stack implementation experience.
Disclaimer
This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.
We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion and/or belief.
We are a disability confident employer. If you need to discuss adjustments or access requirements for the interview process or to carry out this role, please contact us via email and we’d be happy to discuss: reasonable.adjustments@bbc.co.uk
BBC Group and Public Services, Broadcasting House, Portland Place, London, United Kingdom, W1A 1AA. BBC Studios Distribution Limited, company no: 01420028, registered address: 1 Television Centre, 101 Wood Lane, London, United Kingdom W12 7FA.
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