Job Role: IT Analyst
Location: Mansfield
Salary: Depending on Experience
A leading organisation undergoing a major digital transformation is looking for a Senior Service Desk Analyst to join their IT function in a critical support and leadership capacity. This is a fantastic opportunity for someone with strong 1st/2nd line experience who's ready to take the next step in their career, with real scope to progress into team leadership.
The Role:
Working from the head office in Mansfield, you'll provide day-to-day IT support across the organisation, ensuring users receive excellent technical assistance via phone, email, and in person. You'll also act as a deputy to the IT Service Desk Team Leader, helping manage workflows, supporting junior team members, and stepping up during periods of absence.
You'll be involved in everything from troubleshooting and hardware/software setup to infrastructure support, Microsoft 365 administration, networking, and project delivery.
Key Responsibilities:
1. Provide exceptional 1st and 2nd line support for internal users.
2. Act as escalation point for complex technical issues.
3. Administer Microsoft 365, Windows environments, AD, VMware, and more.
4. Support network infrastructure (e.g. SDWAN, DNS/DHCP, VPN, VLANs).
5. Assist with IT projects and planned infrastructu...